AirPod Pros Keep Cutting In and Out

But  what if these won't show up under the "Human Interface Devices**"** section, only under "Audio, Video, Gamecontroller" and without any power management tab/options... :(

Hi,

Apple AirPods Pro use Bluetooth 5.0 (although they will work with earlier Bluetooth chipsets they will lack functionality as many of you have discovered - and it is seriously frustrating I know!)

Apple supported Bluetooth 5.0 from the iPhone 8.

PC manufacturers have been much slower to move to Bluetooth 5.0 and even relatively recent PCs will not support 5.0

To check which version of Bluetooth your Windows 10 PC (hardware) supports, see this article:

https://support.microsoft.com/en-us/windows/what-bluetooth-version-is-on-my-pc-f5d4cff7-c00d-337b-a642-d2d23b082793

Go into Device Manager, expand Bluetooth, click on the Bluetooth radio entry, click on 'Advanced' and look at the firmware version.

The firmware LMP version that your Bluetooth hardware supports translates to a Bluetooth version.

Bluetooth 5.0 is LMP 9 (or later).

If your firmware version is LMP 8 or below Bluetooth 5.0 is not supported. 

The solution - for the AirPods Pro to work perfectly - is to use a Bluetooth 5.0 USB adapter. Or buy a new PC (!!). 

Bluetooth 5.0 USB adapters are not expensive. You can pay a lot for a Jabra or Sennheiser adapter for example, but you don't need to.

There are plenty of Bluetooth 5.0 adapters on Amazon for under GBP 10 (USD 15). They work really well - most use the Realtek chipset.

This one from KKSH is GBP 8.99 and is highly rated:

https://www.amazon.co.uk/gp/product/B08SW6ML9B/ref=ppx\_yo\_dt\_b\_asin\_title\_o00\_s00?ie=UTF8&psc=1

I use one in an older laptop (LMP 8 - Bluetooth 4.2) and the AirPods Pro deliver great interruption-free audio and handsfree (i.e. with microphone) in Teams and Skype etc.

Disable the onboard Bluetooth on your PC in Device Manager (right click the Bluetooth radio – and click on Disable Device. For the option to appear you need to disconnect from all Bluetooth devices first).

Insert the Bluetooth 5.0 adapter into a USB port. Windows will recognise it as a 'Generic Bluetooth Radio'. Then install the drivers that come with the adapter on a mini CD.

You’ll need to restart your PC once the driver has been installed (just follow the on screen instructions).

Re-pair the AirPods Pro with Windows (put them in the case, open the lid, press and hold the button on the back until the light flashes white).

And Boom! (literally :- )

Hope that helps.

Richard

Same issue happens on my Dell Latitude 7300

Connecting very easy

Uses Teams or Messenger for 20 min + or - 5 min and then I don't hear anything but people continue to hear me... That's dangerous,,, lol.  I used the same "cure" as stated above but it's anoying and sometimes it doesn't work; flipping from Air pods pro to Dell speakers and back to Air pods pro in the sound settings.  Plus it takes several seconds to perform the opreration and then you loose what the others are saying.  

Please a fix Microsoft.  It's either Windows or Dell.  I don't experience this on my mobile (Samsung S10) or bluetooth speaker (Bose).

PS, I got the Airpods pro a month ago with firmware 2d27and found a way to connect them to an iphone (I don't own one nor any iThings) and got the latest firmware 3A283

Hey! I have the same problem. It gets better when my spatial sound is off. Whenever it is on Windows sonic for headphones the audio is gone every 5 minutes even though it is still connected via bluetooth.

Good day! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. I understand that you are having an issue with regards to your Airpod Pro that the audio is cutting in and out.

Are you using a laptop or a desktop?

Does your PC have a LAN connection?

Regards,

Paul R.