Can't update Watchtower Library.

Anonymous
2020-06-22T19:34:48+00:00

Windows 10 Home, version 1903 for X64 system (KB4497165), Product ID: 00325-80000-0060-AAoem

Intel (R) Core (TM) i3-7100u, CPU @ 2.40 GHz, 64 bit operating system, X64-based processer

789 GB free

This problem started when I tried to update the Watchtower Library, but computer said couldn't because something was open in the WTL, I checked everything, couldn't find anything open. After numerous tries I uninstalled the WTL and tried to download/install several times. The "Mount" doesn't appear as the instructions said it should. The program downloads but can't open it.

So I copied the WTL from another laptop and pasted to my computer, it will open very slowly but with the 2017 version. Would not let me update. 

Has anyone experienced this, and if so, how can I update the WTL app? I am not real sharp on computers but can follow directions.

Please help.

Thank you,

bajarick

Windows for home | Windows 10 | Install and upgrade

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  1. Anonymous
    2021-02-02T20:59:44+00:00

    This is a common problem. Please try the following steps.

    1- First make hidden files and folders visible. Go to control Panel/folder options/View tab/check to show hidden files and folders. 

    https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-10-97fbc472-c603-9d90-91d0-1166d1d9f4b5

    2- Go to C:\ProgramData\Watchtower\WTLibrary

    3- delete the two files, "ca-bundle.zip" and "cert.pem"

    4- Open Watchtower Library, go to help/check for updates and try again. 

    If you have any problems then try uninstalling the programme.  Reboot and check that those two files have been deleted. Then try reinstalling again. If you get the same error message then repeat steps 1-4

    I hope this helps.

    Kind regards
    Chris

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  2. Anonymous
    2020-08-05T15:31:29+00:00

    Thanks...that worked .

    Can't explain why but it definitely was successful. Whew!!

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  3. Anonymous
    2020-08-27T21:55:54+00:00

    Try deleting all files under the "C:\ProgramData\Watchtower\WTLibrary" directory and retry the Watchtower Library update. Because "C:\ProgramData" is usually a hidden folder, you may need to type the full path into the Windows Explorer program to get to its contents.

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  4. Anonymous
    2020-07-20T15:27:26+00:00

    Thank you for the help. It worked. The program opens slower than it used to, but it opens, and that's what is important. 

    CAUTION.... Each time I open the program a box appears  asking if I want to update. I made the mistake of selecting Yes. The program crashed and I had to  start over again. It's not critical, but how can I eliminate the box?

    Thanks again. We really need the WTL for research, etc.

    Br. bajarick

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  5. Anonymous
    2020-07-03T18:10:19+00:00

    I have exactly the same problem discribed here.  I've tried a few suggestions; namely check that my PC has enough free space.  Another suggestion was to open 2016 Watchtower or Workbook, toggle through a few items there for a bit then go back to homepage, wait a little while and this might get it updating.  That didn't work for me so I'm searching everywhere and asking everyone who might know.

    Would so appreciate any helpful suggestion.  Many thanks.

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