Pen tablet makes black screen when i'm using program from microsoft

Anonymous
2020-06-22T09:49:25+00:00

*sorry for my bad english

So i try using my pen tablet on Microsoft word, Microsoft whiteboard and then when I write something my screen blinks like crazy, after that it will crash my PC. But when I use software like Adobe photoshop or medibang pro everything is fine. Any ideas?

edit: my mouse also make my screen goes black when i try to draw something on ms word, ms whiteboard, fullscreen snip from microsoft

Windows for home | Windows 10 | Windows ink and touch

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Anonymous
2021-06-26T15:01:38+00:00

Hello guys, apparently I have the same problem when I use my wacom tablet to draw in any microsoft software mostly on One Note and Words. Hence, after a thorough research I found one method to relieve the issue.

1# Update your graphic driver to the latest from the Intel website (not OEM driver) . You need to manually install the driver using .zip file format and never use .exe format to install. If you automatically scan your device it will probably says “Up to Date” but unfortunately it is not. That’s why you need to update it manually. For more further instruction on installations, you can just google it. I found this method from website whiteboard.uservoice.com.

I hope it will help you guys. Best of luck

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  1. Anonymous
    2021-08-12T12:19:24+00:00

    Thank you so much! This worked.

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  2. Anonymous
    2021-06-26T09:59:29+00:00

    THANK YOU SO MUCH

    Its actually working !  Struggled with this forever.

    Thank You!

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  3. Anonymous
    2021-06-14T11:35:30+00:00

    I have been experiencing the same issue

    I decided to use a web based whiteboard (I just used the first one I found) - MIRO (www.miro.com)

    Problem solved !!

    I have not explored other functionality, as I just needed to be able to draw (much like an office whiteboard) and sketch, but the "blacking out" of the screen has disappeared

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  4. Anonymous
    2021-06-10T13:29:41+00:00

    Hi DaN, thanks for the suggestion. I have just started using a tablet and your suggestion definitely reduced the problem. However, for me the black-outs have not disappeared, they just became shorter. I am going to look for another drawing tool, I have little hope of this problem being solved if it has lasted this long without a solution.

    Richard

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