Your Phone calls unusable due to too much echo

Anonymous
2020-06-10T16:06:25+00:00

I have setup Your Phone on my PC and Phone Companion on my phone (Nokia 7.1) - both devices have latest software and are fully patched.

While I can make and receive phone calls via the Your Phone app on the PC (and they sound fine at my end) the other parties all complain of excessive echo so that I need to conduct the call on the phone.

My mic and speaker settings are the same as I use for Skype, Zoom, Hangouts, etc. - how do I trouble shoot this? 

Is it possibly caused by the mic / speakers on the phone remaining active during the call?

Thanks

Pino

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-10-29T08:40:28+00:00

I deavticivated AGC in the Mic settings and it worked for me

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  1. Anonymous
    2021-11-01T14:43:50+00:00

    Having this issue on an S10 as well, either the phone mic won't mute or the your phone pc app is somehow messing up with the input device but it is echoing like crazy.

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  2. Anonymous
    2020-10-26T13:55:08+00:00

    Me too with a senhizer headset and galaxy note 9 512gb please fix this microsoft

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  3. Anonymous
    2020-10-01T09:44:36+00:00

    Unfortunately selecting the sample rate, etc does not work for me as my microphone (part of Logitech 9000 webcam) only has 1 channel to start with, so the issue must be elsewhere.

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  4. Anonymous
    2020-08-10T18:46:24+00:00

    Not sure if this is good for everyone but this workaround works for me. My Plantronics headset consists of a "normal" headset which is finished with mini jack that is plugged into a "mini control panel" (buttons to turn volume up and down, mute) which is then finished with an USB plug.

    Just as an experiment, I connected my headset directly into my laptop, using mini jack plug and decided not to use the other part of the set. It is no longer recognised by my laptop as Plantronics USB headset but working as ordinary (non USB) headset. I can feel that microphone volume is much lower (in fact it gets some time to get used to new experience when you believe your microphone is dead), but it works fine meaning echo is gone - now other people who I call do hear me properly without echo.

    This is not very convenient as (by disconnecting USB part) I lost buttons to turn volume up/down and mute - now I need to use a mouse and Windows controls to achieve the same. However, no echo so I will stick to this workaround hoping that one day I can switch back to USB plug with no echo.

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