Documents disappearing from print queue and not printing

I am so thankful to have found this post from you, JamesWyper. I had tried EVERYTHING I could think of to correct this spontaneous problem with my printer. I was left totally stumped, without a clue of what to try next. Wasn't my printer. Wasn't my router. Wasn't my laptop... It was a single Windows Update that caused my printer to just suddenly stop responding to my print jobs!!!!  I did need to hard boot my laptop after uninstalling Update # KB4560960 (just letting it restart didn't work).

Thank you so much for taking the time to help others on the matter. You're a lifesaver :)

You are welcome. May as well try KB4567512 from the Catalog. I think uninstalling more than KB4560960 is overkill.

You won't receive the KB4567512 via Windows Update until next month. You need to go to the Microsoft Update Catalog to download it.

JohnD

Same issue is discussed over here:

https://answers.microsoft.com/en-us/windows/forum/all/print-job-goes-into-queue-and-instantly-disappears/6ddd11b3-fe99-409f-b562-3a5716c6caf1

G'day from Australia.

On the 16th June 2020, 2 updates were successfully installed on my computer, viz:

1. Microsoft Edge Update for Windows 10 Version 1909 for x64-based systems (KB4559309).
2. Update for Windows 10 version 1909 for x64-based systems (KB4497165).

Since then, my Brother MFC-490CW printer (USB connection) will not print from the computer. I have looked at every "supposed" remedial solution that I could find online. I have pulled out all the cords. Uninstalled, then re-installed the printer. And, according to the Brother Installation Diagnostics Tool, all facets of the installation were completed successfully. Successfully, but with one exception; I could not print a test page.

Despite trying everything I could find . . . EVERYTHING thus far has be of no use. My printer STILL wont print from the computer.

So, to you techno wizards at Microsoft, please note before you tell me to check all of my connections, update the drivers, re-install the device, check to see that the printer has been set as the default printer, point me towards the control panel, check to see if I'm on a metered connection, etc; etc; I have already done all of these things. So please, give me something new.

Here is the dilemma. My printer appears in the Device Manager. It appears in the Control Panel. It appears as the default printer in the Settings Menu. It appears in the Task Bar of the computer, and is showing itself to be "ready". Yet, when I click on print, the document briefly appears in the print queue, then disappears. NOTHING appears on the facing screen of my printer to suggest that it is trying to receive data from the computer. If I open my printer by clicking on the printer icon, I can scan a document which is in the printer with a simple mouse click. But I cannot print a document, email, etc. from the computer.

Yes, the printer is getting on in years. But up until yesterday (16th June 2020) when those updates came through, it was working fine.

I want my printer back, and I want it back quickly. So PLEASE, can you find me a solution to whatever it was in that last lot of updates that caused this problem.

Cheers for now,

Wayne