Trouble Making Image Backup with Acronia True Image 2016 -- apparent misread of space

Anonymous

I have been trying for days now to make a backup image of my internal Windows 10 hard drive, fully updated to current Windows 10 level May 2020. I have been using Acronis True Image 2016, as I always do. I have been backing up to an external, USB2 connected hard drive with 160 GB of free space on it (a 320 GB hard drive), the same drive I normally backup to. This is a Gateway laptop, NE56R from 2012, which shipped with Windows 8.

I have been trying to backup all partitions, including the C, and recovery partitions (including the Push Button one, which is about 15 GB) and whatever others are there. In total, they are about 109 GB. So I ought to have plenty enough free space.

I have checked all partitions to back up with True Image. It runs the whole backup, takes a good five hours. At the end, it throws up amessage saying ther eis not enough space for the image.

I have never had this problem before. The machine is booted from the True Image disk, so that should rule out some issue wiht my Widows 10 OS. I am doing a full disk backup, and I am even using Maximum Compression, which is what I always use, so I should need something lessthatn 109 GB of free space. and Ihave 160 GB of free space on the external drive.

I have a backup of Win 10 I made in April, shortly before the new OS level cam out on the drive -- I always keep two, just because. I deleted the older of the two on there, so now have only the one. I certainly don't want to delete the one on there, and still have this problem but no backup at all. But Ihave more free space than shudbe needed.

The external drive has been used only for backups since I started using it brand new, and I make a backup once or twice a year -- and I have been using it no more than four years. So, the external drive has very little, hardly any actual use on it, it is not far from brand new.

I read something this morning about a real problem found in the new Win 10 update, something to do with Storage Space, that is some sort of function in the OS now. I don't know what that is, or what it does. But the story said if your drive is not showing as RAW, then it should be OK, not affected. I checked Disk Management, and none of my volumes nor the external drive are marked as RAW. So, that should mean that issue is not the case here.

I have done enough backups in the past four years using the Acronis True Image 2016 software. It has always worked fine, and actually with less free space (I had another item on the drive too, but have deleted it. I also have deleterd about 32 GB of stuff from my C drive in an attempt to make this backup fit, but to no avail -- that is, my last two backups were actually larger than this one, and they fit fine.)

So, why do I keep getting the message about not enough space? I should have way more than enough.

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270 answers

Anonymous

2020-07-18T02:27:21+00:00

It's there, hmm...

Directory of R:\Recovery\WindowsRE

12/22/2012 05:17 AM       201,275,120 winre.wim

I guess it has to do with Push Button Reset. Upgrades operate differently with it. Normally, an upgrade will delete or overwrite the prior version's WinRE.wim. (Well, that's always been my case). Anyway, that is the same date as the Install.wim in partition 6. It delivers the Win 8 recovery environment.

Currently, the WinRE.wim that is in effect is the one in partition 6, because your ReagentC is pointing to it (from page 6)...

PS C:\WINDOWS\system32> ReagentC /Info

Windows Recovery Environment (Windows RE) and system reset configuration

Information:

    Windows RE status:         Enabled

    Windows RE location:       \?\GLOBALROOT\device\harddisk0\partition6\Recovery\WindowsRE

    Boot Configuration Data (BCD) identifier: 2d25babf-c701-11ea-bc80-f9e613436a82

    Recovery image location:   \?\GLOBALROOT\device\harddisk0\partition6\RecoveryImage

    Recovery image index:      2

    Custom image location:

    Custom image index:        0

REAGENTC.EXE: Operation Successful.

Shift+Restart will boot to it. I don't know whether that initiates a reset to Win 8, or whether it's just an option that will be offered. And maybe the option is gone, anyway, because the WinRE.wim that was in partition 6 was overwritten by 2004. Yet that same ReagentC seems to be aware there is a recovery image there.

Not sure what else to think.

But on a bravery scale of from 1 to 10, you'd have to be an 8 to try Shift+Restart. If/when there, try "Troubleshoot > Advanced Options > Command Prompt" & report its version at top.
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Anonymous

2020-07-18T02:10:11+00:00

System Model NE56R

If there is away to trade out Win 8 for Wino 10 2004, that is something we might do.

I would rather not delete any partitions for another reason too-- Acronis says those two partitions have bad sectors. If so, then leaving the partition there will prevent moving those bad sectors to any other partition, which would be a good idea. But, as Slance was thinking the bad sectors might actually be bad/corrupted files.
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Anonymous

2020-07-18T02:04:16+00:00

Here's the readout from Partition 2:

Microsoft Windows [Version 10.0.19041.388]

(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DiskPart

Microsoft DiskPart version 10.0.19041.1

Copyright (C) Microsoft Corporation.

On computer: COMPUTER

DISKPART> Select Disk 0

Disk 0 is now the selected disk.

DISKPART> Select Part 2

Partition 2 is now the selected partition.

DISKPART> Assign Letter=R

DiskPart successfully assigned the drive letter or mount point.

DISKPART> Exit

Leaving DiskPart...

C:\WINDOWS\system32>DIR R:\WinRE.wim /a /s

Volume in drive R is Recovery

Volume Serial Number is C26A-DA24

Directory of R:\Recovery\WindowsRE

12/22/2012 05:17 AM       201,275,120 winre.wim

               1 File(s)    201,275,120 bytes

     Total Files Listed:

               1 File(s)    201,275,120 bytes

               0 Dir(s)     168,943,616 bytes free

C:\WINDOWS\system32>DiskPart

Microsoft DiskPart version 10.0.19041.1

Copyright (C) Microsoft Corporation.

On computer: COMPUTER

DISKPART> Select Disk 0

Disk 0 is now the selected disk.

DISKPART> Select Part 2

Partition 2 is now the selected partition.

DISKPART> Remove Letter=R

DiskPart successfully removed the drive letter or mount point.

DISKPART> Exit

Leaving DiskPart...

C:\WINDOWS\system32>
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Anonymous

2020-07-18T01:58:16+00:00

(1) What is the System Model in MSInfo32 (type into Search). We may BING that for a site specific to your computer which likely will explain Push Button Reset in an article or FAQ.

(2) It's amazing that computer was able to upgrade to 2004 w/o any problems -- or are there some?

(3) It's your decision, but I think you never will want Win 8 again, if Win 10 runs reasonably well.
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Anonymous

2020-07-18T01:34:03+00:00

Wil chechj Part 2 and psot.

I don't think I want to be deleting partions, don't feel a need for that even if they are useless. I'd hate to lose them and later wish Ihad them.

Similar about moving WinRE.wim to another partition - things work now, I'm not clear why I would want to do that? As they say, if it ain't broke, don't fix it. If it were creating an issue, that would be another matter.

BTW, don't know, but possibly the Push Button thing is related to this being a Gateway laptop? Also,. Acronis doesn't even refer to it as Push Button, it just calls it Recovery. Hmm, push button -- is there some button somewhere that interacts with that? If we move stuff, it won't do what its supposed to do?
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