This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.
Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.
Edit: this is the reply from Razer I got today:
Good day!
We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time.
Thanks.
Edit: I don't understand why, but having bluestacks running in the background fixes the issue.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Can confirm this is still an issue. Just this afternoon finally updated from 1909 to 2004 and immediately noticed the crackling audio issue. Google search found this thread, I immediately reverted back to 1909 and changed my group policy to ensure it won't update again until this is fixed.
The Razer Surround spatial audio is the best solution I've ever found and I refuse to go without it while gaming. Microsoft needs to fix this issue.
I've installed the absolute latest Windows updates available and the issue was still present.
The only thing that worked for me was to go back to the previous version of Windows 10 (1909), which was actually quite painless, since I only updated to 2004 less than 10 days ago. I just had to reinstall the drivers again.
My audio issue was with Blackmagic Mini Recorder 4K audio when I tried to use the "Listen to this device" or record in Audacity, where the audio would have a horrible crackling sound, however for a strange reason the audio was still working just fine in OBS.
Reinstalling and upgrading Blackmagic drivers had no effect.
ok people... good news... new update and IT WORKS NOW!!!!!!!!!
New update for what and how did you obtain said update?
Not for me. The problem persists.
I have the exact same issue, apart from the fact that my synapse doesn't work at all and neither does ASUS armoury crate, I am definitely going back to the old one, the crackling is so infuriating, and its not just razer headphones as well my ASUS fusion 500 has that, on another pc though it works fine, synapse armoury and all. I think it is just something that happens to some computers?
