Crackling audio after update to 2004

Anonymous
2020-06-21T01:57:04+00:00

After updating Win10 to 2004, I get crackling audio when I use Razer Surround Pro software. When I switch my audio output, I get normal audio. This only happens when I use Surround Pro.

Edit: Still talking with razer support but I ultimately believe this is an issue with the 2004 update. I hope there's a fix for this soon, although I don't mind still using 1909.

Edit: this is the reply from Razer I got today:

Good day!

We receive an update from our appropriate department that our Audio team is checking on the path forward. Should there be a fix, it will come in the form of a software update. Please check the synapse update from time to time. 

Thanks. 

Edit: I don't understand why, but having bluestacks running in the background fixes the issue.

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

129 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-06T15:04:46+00:00

    I found out that this application works pretty well - https://www.thesycon.de/dpclat/dpclat.pdf, the program can be located https://download.cnet.com/DPC-Latency-Checker/3000-2094\_4-75911432.html it's not a fix, but it works as good as blue stacks

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-15T16:41:04+00:00

    Using Razer THX Spatial Audio Demo instead of Razer Surround fixed it for me

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-08-10T05:22:36+00:00

    windows update... check all updates not only primary... well i installed a secundary update and now it works well... if you don't have it yet just wait for it...

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-07-28T00:25:24+00:00

    Razer HD capture bug audio xiado após update windows10 2004.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-07-27T16:26:50+00:00

    I don't know if this issue persists on headsets cause I've only had it occur on my speakers, but I have Nari ultimates so I can really say since It very well could be a software issue. Can anyone who has the Kraken/Kraken X test?

    Was this answer helpful?

    0 comments