Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-07-07T21:38:10+00:00

    That also worked for me. Many thanks.

    Makes you wonder why neither Brother nor MS could come up with that,

    I believe the joke is on you....Microsoft allowed you to uninstall that KB 4560960 only in my case once I'd done that and thought I was home free and was able to print...until Microsoft noted that I'd done so and installed the latest version of Edge....which I understand cannot be uninstalled and I'm back to not being able to print nor uninstall.  Somewhere along the line I have read that Microsoft is working on something.  I think they are working on my to switch to Apple!

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  2. Anonymous
    2020-07-07T21:10:31+00:00

    Greetings,

    My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

    I am also Windows user. Let us work together to sort this out.

    You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

    To uninstall the update using command prompt follow the steps below.

    1. Press the Windows key
    2. Type cmd in the search box
    3. Right click on it and run the application using administrator.
    4. A box will open.
    5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
    6. Example: wusa /uninstall /KB:4023057
    7. Once done typing hit enter.

    Once done uninstalling the both KB update restart your pc and try to check if issue persist.

    I hope the steps above helps. Have a nice day ahead and be safe.

    With Warm Regards

    Rhaine C.

    I have windows version 2004, printer brother mfc-495cw, same problem, after an update won't print from computer, will print from my phone. those two updates are not installed in my computer it says. Downloaded and installed patch KB4567523, still will not print. Lights up like its going to but does not, nothing in printer queue. suggestions?

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  3. Anonymous
    2020-07-07T20:18:25+00:00

    Thank you. This also worked for me old Brother printer. Just un-installed KB 4560960.

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  4. Anonymous
    2020-07-07T20:17:09+00:00

    That also worked for me. Many thanks.

    Makes you wonder why neither Brother nor MS could come up with that,

    Was this answer helpful?

    0 comments