Brother MFC-240C won't print after Win 10 updates

Anonymous
2020-06-12T19:25:12+00:00

I have installed 3 Win 10 updates in the last two days (KB4560960, KB4561600, KB4497165), and now my Brother MFC-240C printer will not print anything from my computer.  When I try to print something, the job appears in the print queue for a fraction of a second, then disappears.  The printer never starts printing.  I can scan successfully, so the connection (USB) is OK.  I have tried the usual troubleshooting:  removing and reinstalling the printer, removing and reinstalling the driver package - still no luck.  I can use the copy function on the printer, and it prints out the scanned copy just fine.  Win10 appears unable to send print jobs to my printer after this update, and I have no idea how to fix it.

Windows for home | Windows 10 | Windows update

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Anonymous
2020-06-12T19:32:10+00:00

Greetings,

My name is Rhaine, I'm Independent Community Advisor. I’m so glad assisting you today

I am also Windows user. Let us work together to sort this out.

You can try uninstalling the KB Update KB:4560960 and KB:4561608 as a workaround.

To uninstall the update using command prompt follow the steps below.

  1. Press the Windows key
  2. Type cmd in the search box
  3. Right click on it and run the application using administrator.
  4. A box will open.
  5. Type the following command after replacing the KB ID with the one that you wish to uninstall: wusa /uninstall /kb:[id]
  6. Example: wusa /uninstall /KB:4023057
  7. Once done typing hit enter.

Once done uninstalling the both KB update restart your pc and try to check if issue persist.

I hope the steps above helps. Have a nice day ahead and be safe.

With Warm Regards

Rhaine C.

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  1. Anonymous
    2020-06-12T23:13:25+00:00

    Rhaine:

    I followed your very clear instructions, and decided to remove the updates one at a time to try to identify the problematic one.  I started with the one I suspected most (KB4560960), removed it without any problem, restarted the computer, and - the printer now works normally!

    I am very grateful to you for sharing your knowledge and helping me solve this issue.

    For anyone else reading this, the takeaway is:  KB4560960 (installed 6/11/2020) caused my printer to malfunction, making it unable to print.

    Rhaine, thanks again so much for your assistance.

    MC Young

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  2. Anonymous
    2020-06-14T20:32:53+00:00

    Jacob-Payne:

    There appears to be a couple of methods for removing updates.  One method is to go to the list of updates, highlight the one you want to remove, then click on a button that says "remove update" or something similar.  I did not use that method;  though it is temptingly simple, it may run some kind of check and not allow certain "essential" deletions.

    Rhaine C's guidance worked on the first try for me, but must be followed exactly as written:

    • Access the command line (Windows key, then type cmd in search box)
    • Right click and run as administrator (important!)
    • Type this command:  wusa /uninstall /KB:4560960 (Space after wusa, space after /uninstall, colon between KB and 4560960)
    • Hit "enter" - delete process will start; it takes a few minutes
    • You will then be prompted to restart the machine - do that;  when it restarts, the update should be gone.

    Something else:  you will need to turn off or pause updates to your machine- mine wanted to re-install the update when I shut down. I was able to turn off automatic updates for a week from the security/update page - I'll have to repeat that process until Microsoft comes up with a fix.  Googling KB4560960 shows that many people have experienced this problem, and Microsoft is aware of it.  How and when a fix may be offered is anyone's guess, though.

    Good luck to you - I hope you can remove that patch and start printing again.

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  3. Anonymous
    2020-06-20T23:58:31+00:00

    The culprit, in my case, was KB4560960, which caused my Brother printer not to print (MFC-J615W).

    Microsoft issued a patch for it, KB4567512. I applied this patch, and everything returned to normal. 

    This works in version 1909, and 1903. Here's a link to KB4567512. https://support.microsoft.com/en-us/help/4567512/windows-10-update-kb4567512.

    If you've already upgraded to version 2004, you'll need to use a different patch. Here's a link to the patch, although I have not tried it myself:

    https://support.microsoft.com/en-us/help/4567523/windows-10-update-kb4567523.

    Neither of these will come through Windows Update... you'll need to download and install them yourself.

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  4. Anonymous
    2020-06-14T09:18:00+00:00

    Thank you SO MUCH to Rhaine C. and the other users comments.  After literally hours of trying to trouble-shoot the issue with my printer that had suddenly stopped printing, I came across this thread.  My issue was resolved after uninstalling KB4560960. 

    I can't thank you enough!  Cheers and stay well!

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