Windows Live Mail stopped working after last Windows 10 update

Anonymous
2020-08-20T19:02:14+00:00

Since the last update of Windows 10, when I open Windows Live Mail every message produces "Message cannot be displayed." I tried running the "repair" utility, but nothing changed. Is this a widespread issue? I really liked Live Mail and had a lot of messages saved that I can no longer access. HELP!

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-12-26T08:31:04+00:00

    Hi JamesMcVoy Good day.

    I am Louie, a Microsoft Community member and a fellow Windows 10 user like you. I hope I can help you on your concern.

    Its possible the Windows Live Mail got corrupted after the update, please perform the following below in the registry:

    1. click Windows Key + R (to open run)
    2. in the run type and enter: REGEDIT
    3. Go to Computer > HKEY_CURRENT_USER > SOFTWARE > Microsoft > Windows Live Mail
    4. Create these 3 DWORD entries (if they didnt exist) or change to 1 if they exist

    RecreateFolderIndex = 1

    RecreateStreamIndex = 1

    RecreateUIDLIndex = 1

    1. Restart Windows Live Mail.

    Sincerely

    Louie

    Hello Louie_101

    This problem has just happened to my computer and I found your suggestion to repair it. I am not very IT literate but I did manage to follow your instructions but, after >Microsoft, I could not find >WindowsLiveMail Do you know what I can do?

    I will be grateful for any help.

    Sincerely

    David

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  2. Anonymous
    2020-12-13T21:29:46+00:00

    The fix only worked for new e-mail,   It did not work for old e-mail I had prior to the fix. 

    Apparently you are having multiple problems.  At least one has been fixed.  Unfortunately, I'm a long way from being a techy, so I some soul far more knowledgeable than I will have to help you with the rest.  Sorry.  Wish could offer more.

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  3. Anonymous
    2020-12-04T05:05:57+00:00

    Louie: What a simple fix for Windows Live Mail! I have working on this issue since the last microsoft update, I wish I had found this earlier! 

    Thank you!

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  4. Anonymous
    2020-11-12T19:57:25+00:00

    this actually worked for me but why did this happen in the first place? I mean there are probably thousands if not millions of Windows users that won't be able to find & fix this so again why does this happen in a MS update?

    Most likely it happened because Windows Live Mail is an UNSUPPORTED program since June 30 2016!!!  All of us, myself included, who are using this program are taking a BIG RISK that none of Microsoft's frequent updates will break this program.  That apparently is what's happened here.

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  5. Anonymous
    2020-11-12T19:08:52+00:00

    Louie, no matter how many times I change it to 1, RecreateStreamIndex always reverts back to 0?

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