There is no firewall present and no 3rd party antivirus solution being used.
Windows Update will not work after Windows 10 2004 (OS Build 19041.450) update
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
After upgrading PCs to the Windows 10 2004 build, Windows Update is giving the following message: We couldn't connect to the update service. We'll try again later, or you can check now. If it still doesn't work, make sure you're connected to the Internet.
I'm seeing these types of entries in the WindowsUpdate Log:
*FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4156831 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4156857 6468 3848 Agent *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4156873 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4156901 6468 3848 Agent *FAILED* [80248014] Failed to resolve federated serviceId 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2020/09/21 15:14:36.4156938 6468 3848 Agent *FAILED* [80248014] Failed to execute service registration call {50E333F9-D535-4CDA-801E-F517D254AE95} (cV: BMWJ8+eA50uif6ci.1.0.1.0.1)
2020/09/21 15:14:36.4157054 6468 3848 IdleTimer WU operation (SR.Update;ScanForUpdates ID 41, operation # 203) stopped; does use network; is not at background priority
2020/09/21 15:14:36.4368886 5892 7064 ComApi * END * Federated Search failed to process service registration, hr=0x80248014 (cV = BMWJ8+eA50uif6ci.1.0.1.0)
2020/09/21 15:14:36.4400323 5892 6244 ComApi * START * Federated Search ClientId = Update;ScanForUpdates (cV: BMWJ8+eA50uif6ci.1.0.2.0)
2020/09/21 15:14:36.4408406 6468 6492 IdleTimer WU operation (SR.Update;ScanForUpdates ID 42) started; operation # 208; does use network; is not at background priority
2020/09/21 15:14:36.4409456 6468 3848 Agent *FAILED* [80248014] GetServiceObject couldn't find service '855E8A7C-ECB4-4CA3-B045-1DFA50104289'.
2020/09/21 15:14:36.4409477 6468 3848 Agent *FAILED* [80248014] Method failed [CAgentServiceManager::GetServiceObject:1980]
2020/09/21 15:14:36.4409489 6468 3848 Agent Processing auto/pending service registrations and recovery.
2020/09/21 15:14:36.4505669 6468 3848 SLS Get response for service 9482F4B4-E343-43B6-B170-9A65BC822C77 - forceExpire[False] asyncRefreshOnExpiry[False]
2020/09/21 15:14:36.4505711 6468 3848 SLS path used for cache lookup: /SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470
2020/09/21 15:14:36.4506188 6468 3848 SLS Retrieving SLS response from server...
2020/09/21 15:14:36.4512418 6468 3848 SLS Making request with URL HTTPS://slscr.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470 and send SLS events.
2020/09/21 15:14:36.6960634 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:36.6960687 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:36.9283262 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:36.9283327 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:0
2020/09/21 15:14:37.1717158 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.1717212 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:37.4307260 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.4307329 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:1
2020/09/21 15:14:37.6832104 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.6832156 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:37.9328046 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:37.9328117 6468 3848 Misc *FAILED* [80072F8F] Library download error. Will retry. Retry Counter:2
2020/09/21 15:14:38.1681970 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:38.1682041 6468 3848 Misc *FAILED* [80072F8F] WinHttp: SendRequestToServerForFileInformation (retrying with default proxy)
2020/09/21 15:14:38.4163067 6468 3848 Misc *FAILED* [80072F8F] Send request
2020/09/21 15:14:38.4163144 6468 3848 SLS Complete the request URL HTTPS://slscr.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/10.0.19041.450/0?CH=407&L=en-US;es-ES;fr-FR&P=&PT=0x30&WUA=10.0.19041.423&MK=Dell+Inc.&MD=Latitude+E5470 with [80072F8F] and http status code[0] and send SLS events.
2020/09/21 15:14:38.4163191 6468 3848 SLS *FAILED* [80072F8F] GetDownloadedOnWeakSSLCert
2020/09/21 15:14:38.4164068 6468 3848 SLS *FAILED* [80072F8F] Method failed [CSLSClient::GetResponse:625]
2020/09/21 15:14:38.4164115 6468 3848 Misc *FAILED* [80072F8F] Method failed [CSLSEndpointProvider::GetWUClientData:2275]
2020/09/21 15:14:38.4164129 6468 3848 Misc *FAILED* [80072F8F] EP: get client data
2020/09/21 15:14:38.4164147 6468 3848 Misc *FAILED* [80072F8F] Method failed [CSLSEndpointProvider::GetSecondaryServicesEnabledState:1689]
2020/09/21 15:14:38.4164174 6468 3848 Agent *FAILED* [80072F8F] Method failed [CAgentServiceManager::DetectAndToggleServiceState:2910]
2020/09/21 15:14:38.4164214 6468 3848 Agent *FAILED* [80072F8F] Failed to resolve federated serviceId 855E8A7C-ECB4-4CA3-B045-1DFA50104289
2020/09/21 15:14:38.4164259 6468 3848 Agent *FAILED* [80072F8F] Failed to execute service registration call {519E9AED-2AC2-4CC5-87C8-6F1E2B991ED5} (cV: BMWJ8+eA50uif6ci.1.0.2.0.1)
Here are some of the troubleshooting steps I’ve done so far that haven’t worked:
- Sfc /scannow
- Dism /online /cleanup-Image /RestoreHealth
- Ran a Windows script to reset/clear Windows update. Basically stops all the services, renames the WindowsUpdate folders (catroot2 & SoftwareDistribution) and then restarts the services
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
ren C:\Windows\System32\catroot2 catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
- Ran the Windows Update Troubleshooter
- Tried LAN and Wifi connections
Windows for home | Windows 10 | Windows update
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
42 answers
Sort by: Most helpful
-
Anonymous
2020-09-25T17:32:51+00:00 -
Anonymous
2020-09-25T16:50:02+00:00 I imagine there has to be some security/protocol filtering that affecting SSL as the verbosity of the error includes "One or more errors were found in the Secure Sockets Layer (SSL) certificate sent by the server." If you are behind a firewall or using 3rd party antivirus solution then you need to look at SSL inspection for this traffic.
-
Anonymous
2020-09-25T12:44:55+00:00 I made this group policy change, confirmed the registry entry, rebooted, and still no luck. I do not think it is TLS causing the issue.
-
Anonymous
2020-09-24T14:59:06+00:00 Yes, the time is correct and I've even synced it. TLS 1.0, 1.1, and 1.2 are all enabled in IE. I've also added the Protocol Keys to the registry:
HKLM\system\CurrentControlset\Control\SecurityProviders\Protocols\TLS 1.0
Dword: Enabled set to 1
HKLM\system\CurrentControlset\Control\SecurityProviders\Protocols\TLS 1.1
Dword: Enabled set to 1
HKLM\system\CurrentControlset\Control\SecurityProviders\Protocols\TLS 1.2
Dword: Enabled set to 1
Windows Update is still not working. Did I enable TLS properly? Anything else to try?
-
Anonymous
2020-09-24T04:54:23+00:00 Hi and thanks for reaching out. My name is William. I'm a Microsoft Windows Certified Professional and Systems Administrator . I'll be happy to help you out today.
0x80072F8F = ERROR_INTERNET_SECURE_FAILURE or ErrorClockWrong.
https://docs.microsoft.com/en-us/archive/blogs/... states "The valid date and time are on the Secure Sockets Layer (SSL) certificate that the Windows Update website uses. In this scenario, the Windows Update scan operation is unable to scan the computer for updates successfully." But I am assuming that the times are correct and that the issue lies with TLS settings not being proper, i.e. TLS 1.2 is not enabled.