Microsoft Flight Simulator 2020 Installation Problems / Clarification

Anonymous

Hi,

I have been struggling with getting MSFS 2020 to install!

Pre-Purchased the Premium Deluxe Edition and i have a Windows 10 PC - and so far all attempts have failed at some point over the last 12 hours of trying.

First question - what is the order of installation that should be performed from the Microsoft Store across the items that are listed there in two parts:

Manage - with just one entry "Microsoft Flight Simulator: Premium Deluxe" and
Bundle Contents - that lists four sub-parts

2.1 "Microsoft Flight Simulator"

2.2 "Flight Simulator Deluxe Upgrade"

2.3 "Flight Simulator Premium Deluxe Upgrade"

2.4 "Digital Ownership"

Is there a particular order or hierarchy that these need to be installed?

i.e. do each of the sub-parts of point 2 above need to be installed individually and prior to the first part (i.e. point 1), or does installing the first (Managed) install all the others?

So far the downloads have been erratic, and i installed the first part and then launched it, it started up and then froze, and then crashed on restart. When trying to install the sub-parts, the computer just site there with "working" displayed on the sub-part line.

This is really frustrating!

Anyone able to provide some guidance or point to a set of instructions on how to get MSFS2020 installed?

thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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244 answers

Anonymous

2020-11-06T21:06:50+00:00

Interestingly no one has answered this question. I've had MSFS 2020 since the very start and I've never had a problem with it but suddenly, yesterday it stopped working and I have spent over 24 hours trying to sort it out. It is not straightforward and clearly requires a high level of expertise to sort it out. I've spent nearly an hour with an adviser with no success. Although I am no computer expert I do have some technical knowledge and I cannot think of similar example of a program that has been so frustratingly and badly run. In my opinion it should still be in the alpha testing state because I think there are lots of people really disappointed with the lack of easily accessible support necessary to deal with such problems. In fact I think it is outrageous that we've spent over £100 on something which is incomplete.
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Anonymous

2020-10-17T11:00:31+00:00

Have any of you posted over at https://www.flightsimulator.com/, which is Microsoft's main support site for all things MSFS 2020, including the Zendesk, where you can log your problem. if it hasn't already been logged?

This site is just a generic Microsoft site, and the flightsimmer site is much better for support for your problem.

Zendesk is under the Forums tab.
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Anonymous

2020-10-17T10:39:11+00:00

Same problem , no solution. Only got it back running paying for Xbox live subscription . Totally insane
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Anonymous

2020-10-05T11:31:40+00:00

Have MSFS and most recent patch and continues to crash on startup...help!

Here are the most recent crash event logs....

Log Name:      Application

Source:        Application Error

Date:          10/5/2020 7:11:58 AM

Event ID:      1000

Task Category: (100)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Faulting application name: DDVDataCollector.exe, version: 5.5.5.959, time stamp: 0x5f2de4f5

Faulting module name: ntdll.dll, version: 10.0.19041.488, time stamp: 0x70e69bad

Exception code: 0xc0000005

Fault offset: 0x0000000000003b74

Faulting process id: 0x3824

Faulting application start time: 0x01d69b05f1561dbf

Faulting application path: C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe

Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll

Report Id: 041441dc-5835-4957-aea1-46d7d83fae33

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>100</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:11:58.6431950Z" />

    <EventRecordID>7441</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>DDVDataCollector.exe</Data>

    <Data>5.5.5.959</Data>

    <Data>5f2de4f5</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.19041.488</Data>

    <Data>70e69bad</Data>

    <Data>c0000005</Data>

    <Data>0000000000003b74</Data>

    <Data>3824</Data>

    <Data>01d69b05f1561dbf</Data>

    <Data>C:\Program Files\Dell\DellDataVault\DDVDataCollector.exe</Data>

    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>

    <Data>041441dc-5835-4957-aea1-46d7d83fae33</Data>

    <Data>

    </Data>

    <Data>

    </Data>

</EventData>

</Event>

Log Name:      Application

Source:        Windows Error Reporting

Date:          10/5/2020 7:11:59 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: DDVDataCollector.exe

P2: 5.5.5.959

P3: 5f2de4f5

P4: ntdll.dll

P5: 10.0.19041.488

P6: 70e69bad

P7: c0000005

P8: 0000000000003b74

P9:

P10:

Attached files:

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DDVDataCollector_147be985402486d6ffc26fd320fb7ad3686c03a_7f1c37e8_c35bbebb-d353-4219-a610-fb23fa8d55d0

Analysis symbol:

Rechecking for solution: 0

Report Id: 041441dc-5835-4957-aea1-46d7d83fae33

Report Status: 4

Hashed bucket:

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:11:59.1791305Z" />

    <EventRecordID>7442</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>DDVDataCollector.exe</Data>

    <Data>5.5.5.959</Data>

    <Data>5f2de4f5</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.19041.488</Data>

    <Data>70e69bad</Data>

    <Data>c0000005</Data>

    <Data>0000000000003b74</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_DDVDataCollector_147be985402486d6ffc26fd320fb7ad3686c03a_7f1c37e8_c35bbebb-d353-4219-a610-fb23fa8d55d0</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>041441dc-5835-4957-aea1-46d7d83fae33</Data>

    <Data>4</Data>

    <Data>

    </Data>

    <Data>0</Data>

</EventData>

</Event>

Log Name:      Application

Source:        Windows Error Reporting

Date:          10/5/2020 7:11:59 AM

Event ID:      1001

Task Category: None

Level:         Information

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Fault bucket 1913549250934671603, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: DDVDataCollector.exe

P2: 5.5.5.959

P3: 5f2de4f5

P4: ntdll.dll

P5: 10.0.19041.488

P6: 70e69bad

P7: c0000005

P8: 0000000000003b74

P9:

P10:

Attached files:

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91F9.tmp.WERInternalMetadata.xml

These files may be available here:

\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DDVDataCollector_147be985402486d6ffc26fd320fb7ad3686c03a_7f1c37e8_c35bbebb-d353-4219-a610-fb23fa8d55d0

Analysis symbol:

Rechecking for solution: 0

Report Id: 041441dc-5835-4957-aea1-46d7d83fae33

Report Status: 268435456

Hashed bucket: 38b66a7aea8411aeca8e4ae7c22d08f3

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="Windows Error Reporting" />

    <EventID Qualifiers="0">1001</EventID>

    <Version>0</Version>

    <Level>4</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:11:59.8789977Z" />

    <EventRecordID>7443</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>1913549250934671603</Data>

    <Data>4</Data>

    <Data>APPCRASH</Data>

    <Data>Not available</Data>

    <Data>0</Data>

    <Data>DDVDataCollector.exe</Data>

    <Data>5.5.5.959</Data>

    <Data>5f2de4f5</Data>

    <Data>ntdll.dll</Data>

    <Data>10.0.19041.488</Data>

    <Data>70e69bad</Data>

    <Data>c0000005</Data>

    <Data>0000000000003b74</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>

\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER91F9.tmp.WERInternalMetadata.xml</Data>

    <Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_DDVDataCollector_147be985402486d6ffc26fd320fb7ad3686c03a_7f1c37e8_c35bbebb-d353-4219-a610-fb23fa8d55d0</Data>

    <Data>

    </Data>

    <Data>0</Data>

    <Data>041441dc-5835-4957-aea1-46d7d83fae33</Data>

    <Data>268435456</Data>

    <Data>38b66a7aea8411aeca8e4ae7c22d08f3</Data>

    <Data>0</Data>

</EventData>

</Event>

Log Name:      Application

Source:        ESENT

Date:          10/5/2020 7:12:52 AM

Event ID:      642

Task Category: General

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Catalog Database (4012,D,50) Catalog Database: The database format feature version 9180 (0x23dc) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="ESENT" />

    <EventID Qualifiers="0">642</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:12:52.5166254Z" />

    <EventRecordID>7444</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>Catalog Database</Data>

    <Data>4012,D,50</Data>

    <Data>Catalog Database: </Data>

    <Data>0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat)</Data>

    <Data>9180 (0x23dc)</Data>

    <Data>1568.20.0</Data>

</EventData>

</Event>

Log Name:      Application

Source:        ESENT

Date:          10/5/2020 7:12:52 AM

Event ID:      642

Task Category: General

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Catalog Database (4012,D,12) Catalog Database: The database format feature version 9080 (0x2378) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="ESENT" />

    <EventID Qualifiers="0">642</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:12:52.5286182Z" />

    <EventRecordID>7445</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>Catalog Database</Data>

    <Data>4012,D,12</Data>

    <Data>Catalog Database: </Data>

    <Data>0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat)</Data>

    <Data>9080 (0x2378)</Data>

    <Data>1568.20.0</Data>

</EventData>

</Event>

Log Name:      Application

Source:        ESENT

Date:          10/5/2020 7:12:52 AM

Event ID:      642

Task Category: General

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Catalog Database (4012,D,50) Catalog Database: The database format feature version 9180 (0x23dc) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="ESENT" />

    <EventID Qualifiers="0">642</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:12:52.5356135Z" />

    <EventRecordID>7446</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>Catalog Database</Data>

    <Data>4012,D,50</Data>

    <Data>Catalog Database: </Data>

    <Data>0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat)</Data>

    <Data>9180 (0x23dc)</Data>

    <Data>1568.20.0</Data>

</EventData>

</Event>

Log Name:      Application

Source:        ESENT

Date:          10/5/2020 7:12:52 AM

Event ID:      642

Task Category: General

Level:         Warning

Keywords:      Classic

User:          N/A

Computer:      BrendaOldComputer

Description:

Catalog Database (4012,D,12) Catalog Database: The database format feature version 9080 (0x2378) could not be used due to the current database format 1568.20.0, controlled by the parameter 0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat).

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

    <Provider Name="ESENT" />

    <EventID Qualifiers="0">642</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>1</Task>

    <Opcode>0</Opcode>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2020-10-05T11:12:52.5596003Z" />

    <EventRecordID>7447</EventRecordID>

    <Correlation />

    <Execution ProcessID="0" ThreadID="0" />

    <Channel>Application</Channel>

    <Computer>BrendaOldComputer</Computer>

    <Security />

</System>

<EventData>

    <Data>Catalog Database</Data>

    <Data>4012,D,12</Data>

    <Data>Catalog Database: </Data>

    <Data>0x410022D8 (8920 | JET_efvAllowHigherPersistedFormat)</Data>

    <Data>9080 (0x2378)</Data>

    <Data>1568.20.0</Data>

</EventData>

<
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Anonymous

2020-09-23T10:15:02+00:00

Hi,

No special characters in my name. I suspect the problem is with my video card (not powerful enough). In a couple of days I'll replace it. Hopefully tthis will solve the problem.

It's a pity the error is so vague. How hard can it be to generate meaningful error messages?
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