This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi,
I recently purchased some WH-H910N h.ear bluetooth headphones.
I would like to connect them to my HP PC running Windows 10. I can pair the headphones, but they are not recognised as an Audio Device. My MDR-XB70BT ear buds are recognised as an Audio device, but not my WH-H910N h.ear.Headphones.
When I pair my WH-H910N h.ear - they are paired under 'Óther Devices' - which is where my phone sits as well. Because they sit here there is no option "connect" to them, only the option to 'remove device'
Can anyone explain why the headphones would not be recognised as Audio?
You will see that my Sony Bluetooth earbuds appear in both playback & recording, but my new headphones do not.
Many thanks
Connie
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
1: Unpair the Sony wh-h910n headphone
2: Power of the headphone
3: Go to Bluetooth settings on your computer and add a new Bluetooth device
4: Power on your headphone and continue holding down the power button until you hear your Bluetooth device is pairing mode
5: Release the power button
6: select WH-H910N from the device list on your PC Bluetooth search window
7 You're done. Great Job!
I purchased a Sony WH-901N blue tooth headphones and paired it with my phone. I worked perfectly. Then I paired to my Windows 10 computer but the sound and mic still went through my computer speakers and mic. In sound settings I could not select the headphones as my output device. The issue is the headphones can only be connected to one device. They can be paired with more than one device (phone and computer) but can only be connected to one device at a time. Since I connected to my phone first it, I could pair to my computer but it would not connect because the phone was connected to the headphones.
I went into my phone settings and selected "disconnect" for the headset. Be sure to "disconnect" and not "forget", "unpair" or "remove". Then I went to my Windows 10 blue tooth settings, removed the headset, and added it back in, though I am not sure I really had to do that. Anyway, when it connected it worked.
When I use the headset make sure it is only connected to the device I want it connected to. If It will not connect to the device I know I need to go to the other device and disconnect.
Hi Dan,
Yes Sony is the first place I went to, but nothing there solves my particular issue.
I am not having problems pairing the headphone, it pairs. My problem is that Windows does not seem to recognise my headphones as an AUDIO DEVICE, it seems to think they are a mobile phone or tablet & pairs them under ÓTHER DEVICES. Because of this I have no option to connect them, which means I cannot use them.
Thanks
Connie
I'm having the exact problem with a Sony headphone. I don't think the problem is the headphones cause they work good on mobile. just not windows. it detectes and connects to pc but does not play sound.
we need a solution please.
Note: Please disregard the method with the third-party software.
I'm sorry for the confusion, please try these methods instead. https://windowsreport.com/windows-10-cant-find-...
I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Best regards,
Dan
Note: Please disregard the method with the third-party software.
Please try these fixes and see if it can help you https://appuals.com/fix-computer-doesnt-recogni...
I hope this information is helpful. Please keep me updated on the status of this issue. If you have any more questions, feel free to ask and I will be glad to assist you.
Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
Best regards,
Dan
