I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks!

Update 2/8/21 This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) . Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly. I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com) .

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know. February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com) Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password. Thanks. I would like to do some more investigation. Right-click Start>Windows Powershell(admin). Copy and paste below command Get-ScheduledTask | foreach { If (( xml ).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } } Do you see an app list as an output? Edit:16/10/2020. The below fix has worked for most of the users. If so, disable the apps in the list you get. (For example, HP Customer participation utility task) Search for Task Scheduler in the start menu. Locate the task in the Window(HP Customer participation). Right-click the task and choose Disable. Restart your PC and see if your logins are retained. This solution works for me very well. Finally my headache was gone. Or else I might be a linux user.. hhaha. Thanks to you!

I'm following the great troubleshooting on this v2004 Amnesia thread and waiting for the dust to settle on the final solution. As a temporary "work-around", I simply don't sign in with a local account and instead have stayed signed in with my Microsoft account. I see that I have the "HP participation" task listed which triggers this bug and I just noticed that I had an automatic Windows driver update installed yesterday (hp - Printer - 8.0.1372.8099) and I'm wondering if that update is related to this problem.

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update: Seems like all sorts of applications and OS features won't remember my username/passwords anymore. Every time I log in I have to sign into both one drive personal and one drive business. Outlook keeps asking me to log into my office365 every few hours. Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours. Settings periodically makes me fix my insider account configuration by re-authenticating with Hello Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password) probably some stuff I can't recall right now. I wasn't having any of these issues before the update. I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help. It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications. I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help. Anyone have an idea what could be going on here? Thanks! Today I have updated to October 20H2 version, and done few restarts and shutdown. Everything seems ok for now. Upgraded directly from Version 1909 using the update assistant. Will keep posted if anything goes wrong.

Systemwide password amnesia (v2004 build 19041.173)

Anonymous

I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.
Outlook keeps asking me to log into my office365 every few hours.
Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.
Settings periodically makes me fix my insider account configuration by re-authenticating with Hello
Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)
probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Update 2/8/21

This issue has been fixed by Windows in this Windows 10 update, February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com).

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

I am updating the Outlook Known Issue article to reflect the same, Outlook and other apps won't remember password after Windows Updates - Outlook (microsoft.com).

0 comments

Answer accepted by question author

Sumit 44,306 Volunteer Moderator

Issue resolved in KB4601319 monthly update. If you continue to hit the issue, let us know.

February 2, 2021—KB4598291 (OS Builds 19041.789 and 19042.789) Preview (microsoft.com)

Addresses an issue in which using local Service for User (S4U) affects Data Protection API (DPAPI) credential keys and causes users to sign out unexpectedly.

0 comments

335 additional answers

Anonymous

2020-10-25T12:18:55+00:00
None of these helped. They seemed to help when attempted at the end of the day, but next morning users were required to enter OneDrive, Office Account password, and Outlook password.

Thanks. I would like to do some more investigation.

Right-click Start>Windows Powershell(admin). Copy and paste below command

Get-ScheduledTask | foreach { If ((xml).GetElementsByTagName("LogonType").'#text' -eq "S4U") { $_.TaskName } }

Do you see an app list as an output?

Edit:16/10/2020. The below fix has worked for most of the users.

If so, disable the apps in the list you get. (For example, HP Customer participation utility task)

Search for Task Scheduler in the start menu.

Locate the task in the Window(HP Customer participation).

Right-click the task and choose Disable.

Restart your PC and see if your logins are retained.
This solution works for me very well. Finally my headache was gone. Or else I might be a linux user.. hhaha. Thanks to you!
Was this answer helpful?

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Anonymous

2020-10-24T18:41:55+00:00

I'm following the great troubleshooting on this v2004 Amnesia thread and waiting for the dust to settle on the final solution. As a temporary "work-around", I simply don't sign in with a local account and instead have stayed signed in with my Microsoft account.

I see that I have the "HP participation" task listed which triggers this bug and I just noticed that I had an automatic Windows driver update installed yesterday (hp - Printer - 8.0.1372.8099) and I'm wondering if that update is related to this problem.
Was this answer helpful?

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Anonymous

2020-10-24T16:30:06+00:00
I have a Surface Pro 5 with a Windows Hello camera that wasn't working and I wasn't able to fix it. Looked like I'd need to do a reset to fix the drivers, so instead I decided to give 2004 a try, hoping the update would refresh the camera drives. Indeed this worked, but I've been having a lot of problems since the update:

Seems like all sorts of applications and OS features won't remember my username/passwords anymore.

Every time I log in I have to sign into both one drive personal and one drive business.

Outlook keeps asking me to log into my office365 every few hours.

Acrobat keeps asking for my Adobe login every time a load a pdf if I haven't done so in a few hours.

Settings periodically makes me fix my insider account configuration by re-authenticating with Hello

Lastpass extention in Firefox keeps asking me to enter my password despite being configured to only require a fingeprint (it first asks me for my fingerprint, but then also asks for the password)

probably some stuff I can't recall right now.

I wasn't having any of these issues before the update.

I tried following Lastpass's support advice to fix it by reinstalling the extension and resetting several settings but this didn't help.

It's possible these are all individual issues, but since it seems to be an issue with remembering credentials across a variety of applications, I'm suspecting it's a system wide issue and maybe not specific to these applications.

I checked that the credential manager service is running. It was set to manual. I changed it to automatic and rebooted but this didn't seem to help.

Anyone have an idea what could be going on here?

Thanks!
Today I have updated to October 20H2 version, and done few restarts and shutdown. Everything seems ok for now. Upgraded directly from Version 1909 using the update assistant.

Will keep posted if anything goes wrong.
Was this answer helpful?

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