Auto muting of sound and microphone at random times when in Zoom

Anonymous
2020-04-10T16:50:59+00:00

when in Zoom both the sound and my microphone randomly auto mute.   I can unmuted them using f5 and f8 buttons but it will later auto mute again.   There appears to be no pattern to the amount of time it stays on.  Sometime 1 minutes sometimes as many as 10.   I do not use any other meeting platforms so don't know if this is a Zoom problem or a microsoft problem.   I am using an HP probook computer that is less than 6 months old.  In Microsoft 10 software.

Windows for home | Windows 10 | Performance and system failures

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  1. Anonymous
    2020-04-29T19:13:45+00:00

    Agreeing with others here I believe the issue is with Zoom. A comment in the below linked thread recommended using headphones to resolve the issue. I understand its not a permanent fix but could be a short term work around. 

    Link: https://community.spiceworks.com/topic/2261510-laptop-audio-problem-hp-pro-book

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  2. Anonymous
    2020-04-29T18:49:54+00:00

    Has there been any fix to this? I'm a physician doing telehealth via Zoom. I have an HP ProBook 450 G6 runing Windows 10 Pro v 1909. 

    Agree only with Zoom. 

    Agree that after it first happens, it tends to happen at a higher frequency. 

    Affects both input and output; generally simultaneously, but have had times where only audio input or output were muted. 

    Going to sell my computer and get a Mac if this continues.

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  3. Anonymous
    2020-04-29T15:52:41+00:00

    It may be happening on the same HP laptop family, but I just want to clarify, it's a Zoom issue, I don't have any MIC or Speaker issue with WebEx, Teams or Cisco Teams and Jabber.

    RSC

    Agreed.  It's ONLY Zoom

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