2020-02 Updates KB4524244 Locks Up My Computer and Fails Install

Anonymous
2020-02-12T01:43:44+00:00

I received the Patch Tuesday releases today.  KB4532693, KB4537759 and KB4538674 dropped in the first wave and all installed successfully.  On a subsequent "Check for Updates"  KB4524244 downloaded and installed but on the reboot, it rebooted the first time but froze hard on the second re-boot with Step 2 information and a frozen spinner on my screen, no keyboard or any access.  After about 15 mins I finally forced the system down.  On the reboot, my Secure Boot flagged me that the keys were corrupted.  I was able to get those repaired and reboot into the system.  I rebooted a couple more times but no updates attempted to install.  On a third "Check for updates, the same (KB4524244) update attempted to download but freezes the system at 94% on the download.  Again freezes hard requiring a hard re-set.  I tried flushing the Software Distribution cache but get the same results.

FYI:  I am running Windows defender with VBS (Credential Guard and Hypervisor enforced Code Integrity on an HP EliteDesk 705 G4 MT with a AMD Ryzen 5 PRO 2400G with Radeon Vega Graphics.  I also have a similar set up running on an HP laptop (Intel i5), but the update installed fine on it.

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Windows for home | Windows 10 | Windows update

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  1. Deleted

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  2. Anonymous
    2020-02-17T03:41:18+00:00

    (1) When you press F1 on that screenshot, it tries to go to a Recovery Partition. It won't be there, if you chose to delete it at the end of making your USB Recovery drive.

    (2) I think the 1903 USB Recovery drive should boot & work. Plug it in, turn on the computer, & try PF12 at the Lenovo logo. You may have to press & hold it. Or maybe you have to repeatedly press/release it. When at the Boot Menu screen, select the UEFI option, if two are offered for the USB drive.

    (3) If that fails to boot, make & try Installation media. See whether you can get to its Recovery Environment.

    I am locked out of my computer laptop there is no way I can get in I tried and tried can you please help me get back into my

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  3. Anonymous
    2020-02-17T00:42:38+00:00

    PCR - here are my answers.

    1. Thinkpad Yoga 15.  Intel I7 processor.

    2a. I mean I cannot boot to it.  I can select the option to enter recovery mode from the screen shot I sent but when I do nothing happens.  Even when I try to boot to it from a shutdown, nothing happens.

    2b. I updated the recovery drive in January 2020 and it was version 1903.  I was also incorrect above I am running Windows 10 Pro 64 bit.

    3.  I can't get option to boot into my recovery drive so if someone else does not post a potential fix then I guess a clean install is my only option -which is really a time suck and makes me really disappointed with Microsoft.  To the point of possibly not buying another Windows machine in the future.

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  5. Anonymous
    2020-02-16T08:20:42+00:00

    When trying to go into safe mode,it sends me back to the blue screen after being at a black screen. Now a 4th choice is added: “use a device”.

    That's bad.

    (1) It is possible to rescue files at a Command Prompt (if you can get one). I found that Notepad worked very well at a Command Prompt of the Recovery Environment...

    (a) Plug in a USB drive on which to copy your files.

    (b) Get to the Recovery Environment, & at the "Choose an Option" screen,

         click "Troubleshoot > Advanced Options > Command Prompt".

    (c) Enter Notepad at the Command Prompt.

    (d) In Notepad's File menu, select Open.

    (e) Set Notepad to display all file types with its requestor at bottom...

    The files you want are likely in the folders at "C:\Users<your user name>". Remember to Refresh the screen after a paste. Additional notes...

    o  Notepad's left pane has only "Quick Access", "Libraries", & "This PC".

    o  Click This PC to switch from C: to the USB drive & back again.

    o  Double-click a drive or folder in the right pane to open it.

    o  Right-click a file or folder, & select Copy. That seemed instantaneous.

    o  Go to the USB drive, right-click in Notepad's right pane, & select Paste.

        I had an hourglass for just about a minute - or was it two - for 1.3 GB.

    o  When the normal pointer reappears, right-click in the right pane,

        & select Refresh - or I think you never will see it.

    (2) Do you have a restore point at...?...

    "Troubleshoot > Advanced Options > System Restore"

    Choose one from before the latest updates, & it should undo them all.

    (3) For an external Recovery Environment, make Win 10 Installation media here...

    https://www.microsoft.com/en-us/software-download/windows10

    Download Windows 10 - This is always the latest finalized Windows version, currently 1909.

    Download MediaCreationTool1909.exe & run it to make a Windows 10 Installation USB drive or burn an .iso to DVD. Follow the instructions under "Using the tool to create installation media". As it says, match it to the Language, & Architecture (x64/64-bit or x86/32-bit) of the computer on which it will be used. The Windows Edition to take is "Windows 10", which includes both Home & Pro.

    (4) Then, to boot it...

    (a) Insert the DVD or plug in the USB Installation media.

    (b) Boot or reboot the computer.

    (c) On your HP, the ESC key gets to a Startup Menu, as in...

    https://support.hp.com/us-en/document/c00007682?jumpid=hpr_r1002_usen_link2

    HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System)

    It says, "Turn on the original computer with the issue, and then immediately press the Esc key repeatedly until the Startup Menu opens." Here is the menu...

    (d) Then press F9 to see whether the Installation USB drive will show up.

         If two show up, choose the one that is UEFI.

    (e) If it were a DVD inserted, you get a message to "Press any key" to boot it.

         If not pressed in time, the DVD will be bypassed & Windows will try to boot.

    (f) When the Installation media boots, select "Repair your computer" instead of to install.

         The computer will reboot to the Recovery Environment at the "Choose an Option" screen.

    See whether that recovery environment will work better than the one you've been using. But it's tougher to get to Safe Mode from it...

    (a) "Troubleshoot > Advanced Options > Command Prompt".

    (b) See Option 3 here...

    https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html#option3

    Boot into Safe Mode on Windows 10

    Read through it, & post back any perplexing question.

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