Your phone app - Bluetooth is connected but can't hear calls

Anonymous
2020-03-31T11:32:39+00:00

Hey,

I am trying to make calls trough my PC.

I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. 

  1. I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).

When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.",  as depicted in the image below.

  1. I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
  2. When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below

I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work

Restarted both PC and my Android phone, didn't help.

Is there a solution for this?

Note: This is not a sound issue.

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-10-21T05:52:47+00:00

    i have the same problem

    using headphons with usb dongle.

    it used to work few weeks ago...

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  2. Anonymous
    2020-08-06T09:50:07+00:00

    Same issue. My galaxy buds are connected to my laptop and are working fine for all kinds of audio output. However, while making calls, it forces me to use my phone instead of using the buds for calls.  Let me know once you find a solution, thanks.

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  3. Anonymous
    2020-07-20T01:03:42+00:00

    I also have the same issue here. First it worked properly. Only dialing pad works but the sound.

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  4. Anonymous
    2020-06-25T09:03:52+00:00

    This fixed my problem:

    Click on Bluetooth icon in Taskbar

    Select Join a Personal Area Network

    Highlight Phone Model

    Select Connect using dropdown "Access Point"

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  5. Anonymous
    2020-04-10T18:33:54+00:00

    paul can you talk without using your phone physically, only with pc?

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