Your phone app - Bluetooth is connected but can't hear calls

Anonymous
2020-03-31T11:32:39+00:00

Hey,

I am trying to make calls trough my PC.

I have problem with connecting the audio when having a call to my PC nevertheless with my Android phone there is Bluetooth connection. 

  1. I am able to make and receive calls but the audio does not come through my headphones. Even if I try to toggle (Off) the "Use phone" option in the call window it reverts back turning it on within a second. (not a bit of audio for the second too).

When I do it I receive error message "Can't make the call. Make sure your device is connected to Bluetooth, then try the call again.",  as depicted in the image below.

  1. I tried switching the audio on my phone to the laptop (Bluetooth) it also reverts back within a second.
  2. When receiving an incoming call I get a similar error message "Can't receive call audio on this this device. Accept on phone instead" , I added a screenshot of the error below

I already tried to unpair the Bluetooth connection and setup again the connection trough your phone app, but still didn't work

Restarted both PC and my Android phone, didn't help.

Is there a solution for this?

Note: This is not a sound issue.

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-08-30T15:14:14+00:00

    Looks like this isn't currently supported by the App at the moment!

    https://support.microsoft.com/en-us/help/4531607/troubleshooting-calls

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  2. Anonymous
    2020-06-11T00:19:21+00:00

    Same situation here, the problem is when you have Bluetooth headset connected, not works!

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  3. Anonymous
    2020-05-08T18:47:48+00:00

    Have you already looked at this?

    https://support.microsoft.com/en-us/help/4531607/troubleshooting-calls

    Have you looked at Settings>System>Sound? What do you have showing and if you need to check Advanced Sound options. Where are your headphones connected, plugged in?

    Wow just find out microphone was disabled, no wonder why Your phone app refuse to switch from "use phone"

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  4. Anonymous
    2020-05-05T15:57:11+00:00

    Yes, I have tracked to same conclusion. With bluetooth headset and phone connected by bluetooth app cannot make the call. While using wired headset everything works.

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  5. Anonymous
    2020-03-31T14:01:13+00:00

    Hi ItayLev,

    Got it, thanks. Have you tried "Unlinking your phone and PC" from the 3rd link previously sent?

    It's possible that it's a bug, but before we conclude let's try these troubleshooting steps below.

    1. Try to repair the app.

    Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Repair" button. Reboot your PC & test if the issue persists.

    1. If that won't work, then try to reset the app.

    Go to Start > Settings > Apps > search "Your Phone" > click "Advanced options" > scroll down & click "Reset" button. Reboot your PC, re-link your PC & phone, then test if the issue persists.

    1. If that won't work, then let re-installing the app.

    Press CTRL+SHIFT+ESC keys > click File > click Run new task > type PowerShell & check the "Create this task with administrative privileges" checkbox > copy/paste the following command below. Reboot your PC & visit Microsoft Store & search "Your Phone" to install it again.

    Get-AppxPackage *Microsoft.YourPhone* -AllUsers | Remove-AppxPackage

    (Note: Please also re-install the mobile app, reboot your phone, set up the app again.)

    I hope this helps. Let me know how you go. Thank you!

    Sincerely,

    Paul A.

    Independent Advisor

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