Windows 10 crashes after installing latest AMD graphics drivers

Anonymous
2020-02-16T17:56:54+00:00

Hi,

I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.

Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.

The driver for the integrated graphics works fine.

I ran the dism commands for ScanHealth and RestoreHealth. There was no error.

I ran sfc /scannow. There was no error

Laptop: Lenovo Z51-70

Processor: Intel i5 5200U

Integrated GPU: Intel HD Graphics 5500

GPU: AMD R9 M375

Windows for home | Windows 10 | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

59 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-12-30T11:11:22+00:00

    I have the same problem, everything on my laptop is up-to-date but I had to disable the "AMD Radeon HD 8600M series" driver on safe mode or else my entire pc will crush, I have tried almost everything and gave up am now using the intel HD integrated graphics...but if anyone found the solution to this, please

    Hello. I have your same graphics card in a HP notebook.

    With this old driver (from 2015!) my card is working.

    Be sure to remove your previous drivers with the AMD cleanup and enable your graphics card again if you disabled it.

    https://www.amd.com/en/support/kb/faq/gpu-601

    I also have windows and the intel HD integrated graphics up to date with their utility.

    (I updated the drivers and then uninstall the aplication)

    https://www.intel.com/content/www/us/en/support/detect.html

    I'm using the AMD Catalyst 15.7.1 Driver for Windows 10 64-Bit version.

    https://www.amd.com/en/support/kb/release-notes/rn-rad-win-15-7-1

    I didn't install it in safemode or disable my internet.. nothing. Just installed it and worked fine.

    I hope that windows doesn't try to update it!

    Performance is not great but at least I can play again. I play overwatch and minecraft with this drivers.

    https://learn-attachment.microsoft.com/api/attachments/d8b415b4-1dc6-49ad-91c2-bcdc8003ec15?platform=QnA

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-12-19T22:32:16+00:00

    When trying to install the AMD driver in safe mode, it just tells me I have restrictive download settings. Any advice?

    UPDATE: Booting into safe mode with network fixes this. You can do this by going to your Windows search bar, typing "msconfig", going to the "Boot" tab on the new popup window, and selecting the "safe boot" checkmark in the boot options on the bottom-left. Then, select the "Network" radio button, and then restart.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-09-03T23:20:08+00:00

    Glad to hear you solved it

    can you please share with us which version of the driver did you download. thank you

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-07-04T09:53:53+00:00

    Same here. Dell Inspiron 7520. The latest AMD Radeon drive crashes Win 10. Even if I disabled the AMD card and use the internal graphic card, it still crashes out when the Windows 10 upgrade 1903 runs. So I am stuck with the old version of Win 10 :( . Can someone help?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-06-25T23:01:10+00:00

    Same issue here, does anybody managed to solve it?

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments