(06/17/2021) I have the same problem. My laptop crashes every time I want to install my AMD drivers. Is there a solution or have we just lost our Graphic Cards?
Windows 10 crashes after installing latest AMD graphics drivers
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Hi,
I did a fresh install of windows 10 on my laptop. When I try to install the AMD graphics drivers, windows freezes. After force shutdown and restart, windows freezes on the login screen.
Then, if I boot into safe mode and disable the AMD drivers, then it runs fine. But, enabling the drivers again causes the same issue.
The driver for the integrated graphics works fine.
I ran the dism commands for ScanHealth and RestoreHealth. There was no error.
I ran sfc /scannow. There was no error
Laptop: Lenovo Z51-70
Processor: Intel i5 5200U
Integrated GPU: Intel HD Graphics 5500
GPU: AMD R9 M375
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
59 answers
Sort by: Most helpful
-
Anonymous
2021-06-17T20:31:06+00:00 -
Anonymous
2020-06-22T19:50:29+00:00 Hi I have the same problem and mine is a laptop too.
I have tried every possible thing and every solution existing in the Internet, non of them works and I can't Install AMD driver.
If any one has a solution please inform us.
Thanks
-
Deleted
This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Comments have been turned off. Learn more
-
Anonymous
2020-05-21T10:53:37+00:00 Hi Prakhar,
I was hoping you could help me out as well.
I have had this issue for the last three months, the laptop monitor is blank but works normally on an external monitor. If I need it to work on the laptop, I must disable Intel's display driver. Laptop then runs on Microsoft Basic Display adapter.
I have reinstalled OS, tried several times to download the correct Intel driver, but nothing seems to get it working normally.
Best,
Surabhi
-
Anonymous
2020-05-17T23:59:36+00:00 Hi,
Facing the same issue. Even tried with a fresh install of windows. As soon as I update the driver from the device manager, the laptop freezes and I have to force shutdown. Idk if its related, but started to face the problem after the recent installation of epic games launcher and Gta V.
Will be very thankful if someone could suggest anything.
Thank You