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Hello
I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.
It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.
I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.
If anyone has a solution to this, it would be much appreciated!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I hard reset my router and could not re-setup my Invoke from my PC. It told me it couldn't contact a service.
Finally I loaded the Cortana app on an iPad mini. It showed the Invoke and its ip address etc, but I still could not connect.
I then deleted the device in the IOS Cortana app. After that, it allowed me to add a new device (my Invoke) and it was able to connect to the network and complete the setup.
Had issues again as it stopped working with a red ring and orange light. I had to re-set it up again and it would hang at the "connect to wifi" step. I used the pin hole, held for a min (its hard to feel the engagement of the button in the pin hole), released, it dinged and completely reset. Shorlty after iIwas able to complete the set up via the cortana app on my phone. I plan to use till its killed off. I did get my 50 bucks and picked up a 3 Polk Assist new of ebay for 32 bucks each. The Polks sound great, work great and look nice. Oddly happy with them as i can use them with more smart devices in my home. I tried to stay loyal to MS as the Invoke was a top shelf sounding speaker but i avoided Google devices for years and now MS has forced me to move to them.
As others have stated it would have been nice had they given us a $50 credit to Amazon or the like. They give us $50 back to their store where we have to by something else they may abandon in the future. :-D
Have we started calling them Revokes yet? I think that is now a more appropriate name for these.
For me it's a alot worse, my 4 invokes were all imported from the USA, so there's the original cost plus the shipping. Then there's 2 bands, 5 windows phones, a kinect and xbox one TV tuner. All dumped and ruined by Microsoft.
The worst is not the money but I think the disappointment and lost productivity going from a perfectly integrated one company ecosystem, to the big mess that exist now.
I also have three not showing in Android app, I reinstalled all of them with a bit of effort, each took two attempts. They are all working but now none of them have sound effects as I can't switch it on through the app as they are still not showing. FYI they won't show up on new pc versions of cortana as it's a different cortana there now as they repurpose cortana for O365 😢
Surely this is just a temporary glitch. Cortana was very slow for a time too, the speakers were all very slow to respond to commands and didn't really listen well and just sat there sometimes.
Interestingly for a short time they all started responding in Celsius to weather requests, I was excited as I want metric, unfortunately now they are a back reporting in imperial by default. Btw I'm in Australia.
