Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-01-27T23:54:27+00:00

    Same problem here... It would not finish the set up via the Cortana app on my Android. After connecting to the wifi, the ring would remain white on the speaker and never finish, even though it would appear on the app that all was well. After trying everything I finally just powered it up, waited a couple mins, then stuck a pin into the tiny pin hole on the back of the speaker. l felt the internal button via the pin through the pin hole and held it compressed for about 20 seconds. While holding it in the speaker made a chime noise and it flashed a partial white circle on the top. This partial circle remained for about 5 mins or so, then it started the set up process. Via the Cortana app on my phone I did the set up and it actually worked. All functions are back to expected working order, all commands, music, outlook, news...etc... After a couple of week of fighting I am glad all is working now. But still unsure what actually caused this to happen in the first place.

    I am assuming that an unplug will reboot the speaker but the pin hole button is more of a complete/total reset of the speaker.

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  2. Anonymous
    2020-01-27T23:08:28+00:00

    No solution. Both of my Invoke devices have bricked themselves in recent weeks. One I was able to go through setup again and get it working. The other says it can't find wifi. Have tried setup from Cortana on my phone and my pc. Same result about 10 times each. 

    What happened to our devices?! (read: what changed in the Cortana software?)

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  3. Anonymous
    2020-01-09T12:20:01+00:00

    I have had the same issue at ThomasBee.   I have not been able to complete the setup process so I can use my invoke for the first time.  I am able to complete the setup process all the way up to the point when it tries to connect to the Microsoft server to update and it immediately fails the setup process.  I have tried completing the setup process on multiple networks, computers, and mobile phone and I always encounter the same issue.  Its pretty sad that I can't even use my speaker to play music.  Microsoft needs to fix this issue or stop requiring all these steps if you don't want to use Cortana at all.

    I have exactly the same problem. Please help anyone! Microsoft!!! Why you are killing everything are creating? How people can trust your new devices???

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  4. Anonymous
    2020-01-09T00:14:47+00:00

    I believe the linking issue with Skype has been fixed.  I am able to make outgoing calls now.

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  5. Anonymous
    2019-12-25T10:15:49+00:00

    Hello

    I found out the answer for those who live in Europe as me.

    Just switch the langage into US of your win10 laptop and automatically you can access to the US Windows Store and therefore you can download the app !  So simple 😁

    No need to change the region of your laptop or other parameters.

    My HK works fine now as a BT speaker phone, I didn't purchase it for the Cortana features which are not available in my region.

    Best and greeting seasons

    Marc

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