Harman Kardon Invoke Setup Failure

Anonymous
2019-11-02T03:26:22+00:00

Hello

I've owned my Harman/Kardon Invoke speaker for almost 3 years now, and haven't had an issue with it until now.

It stopped working suddenly, and when I tried to reset it (by holding the mute button for 5 seconds) the speaker never finishes setting up. The Cortana device setup app says it's ready to go, but the speaker itself never says so, the light just keeps slowly blinking forever.

I've tried using different WIFI networks, re-installing the setup app, trying the setup on my phone, and I've even made sure all my software is up to date. I have a theory that the device can never be linked to my account for some reason, since it never shows up in the "My Devices" panel in my Cortana app.

If anyone has a solution to this, it would be much appreciated!

Windows for home | Windows 10 | Cortana and search

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  1. Anonymous
    2020-03-06T18:28:46+00:00

    Alex,

    God bless you!! This is the solution, the only solution that worked for me. I am so very grateful. Thanks for this one simple tip. It really saved the day. 

    Jim

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  2. Anonymous
    2020-03-06T18:14:35+00:00

    The prior post about reseting via the pin hole is what worked for myself. I had the same issue months long of never finishing its set up process. Once i reset via the pin hole (noticing a ding sound i have never heard before). It then completed the set up entirety and has been fine ever since.

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  3. Anonymous
    2020-03-06T13:18:37+00:00

    No resolution on my Invoke. If you just bought this, return it.

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  4. Anonymous
    2020-03-06T10:47:12+00:00

    Did you get a resolution. I have just brought one out of the box and Harman Karmon and Microsoft have been useless All they can do is blame the other. 

    The reset process mentioned in this thread is what worked for me iirc.

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  5. Anonymous
    2020-01-31T10:42:10+00:00

    I accidentally re-set my invoke. There is no longer an Android or iOS app, when I use the Microsoft Store app, it only has a setup for Surface headphones. I really loved having such a good quality speaker with Bluetooth functionality. Alias, it seems Microsoft has abandoned another consumer product, but the lack of communication is infuriating.   

    I still see the Cortana app in the Google play store. Have you tried the reset process mentioned above?

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