My Microsoft Order is still Pending

Anonymous

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does.

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

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326 answers

Anonymous

2021-01-30T19:41:39+00:00

I'm having the same issue. Did you get an answer yet or your purchase?
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Anonymous

....the last chapter

i had to cancel the order... after thinking it through the above response was appalling especially since the ordering process started on 11th January and Microsoft said the devices were in stock.

I genuinely can't understand how bad the system is. Even after cancelling, the response says it could take 24 hours to update on my account! Why? Are they still using windows 3 and PCs from the 80s?

Their response:

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Hi there,
You asked us to cancel all or part of your order. We did, and didn't charge you for those things.<br><br><br><br>It may take up to 24 hours before it's reflected on our website, so don't worry if your order info isn't updated right away.<br><br><br>Hope to see you in the store again soon!

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I won't be buying from here again.

What a waste of effort.

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Anonymous

2021-01-14T20:18:54+00:00

....just to add.

so my device did not arrive on the 13th, and after escalation I received a response on the 14th from the escalation team telling me they will respond within 3-4 business days!! That means I get a response, not my device on the 20th of Jan?

You could not make this stuff up!

What kind of world are you living in Microsoft!!!!!!!!!!!!

Here is their official response below:

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14/01/2020 TIME: 20:02 UTC

Hi ,

Hope this email finds you well.

Good day!

We have escalated your case about the pending order. We will be providing an update once we receive them, normally it will take 3-4 business days to receive a response. You can reply on this email for further inquiry.

Again, thank you for doing business with Microsoft Store. Have a wonderful day!

Partnering with you,

[NAME REMOVED]

Microsoft Store Support Team

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Anonymous

2021-01-14T17:24:14+00:00

I ordered a nex xbox controller as my other one is in a state, and Mine has been pending since boxing day, its currently the 14th of January
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Anonymous

2021-01-02T08:26:05+00:00

i bought a surface laptop 3 on the 31st and it’s been 2 days and the order is still on pending. since im not able to cancel the order, does it mean it has already been shipped? microsoft needs to up their game, their contact service is inconsistent.
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