My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-12-29T05:43:40+00:00

    So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

    Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

    Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

    Same like I orderd a Xbox series s on December 16 and now its December 29 and it is still pending like please stop saying pending.

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  2. Anonymous
    2020-12-27T13:43:38+00:00

    I got my order after Updating the payment information

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  3. Anonymous
    2020-12-17T20:44:06+00:00

    Hi Skypper 

    The 2 links which you provided was not that helpful, and am not sure why Microsoft is not supporting with customer care. the links are going round and round.

    i made a purchase on 24th NOV and today Dec 17th it is still showing as Pending.

    Please help me with direct help if you can.

    thanks 

    Lenin

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  4. Anonymous
    2020-12-03T16:44:46+00:00

    Hi Kort

    Thanks for participating in Microsoft Community, I'm Skypper G. I'm Independent advisor, let me help you with this.

    Is you already checked it in your order status following the steps below:

    https://support.microsoft.com/en-us/help/402671...

    I would suggest to you try tomorrow or contact directly with Microsoft Commerce Support:

    https://support.microsoft.com/en-us/contactus/

    Yea **** why is Microsoft so **** slow Its been 4 days so far and my order is still pending

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  5. Anonymous
    2020-11-22T15:43:34+00:00

    I Got a new Xbox and it says it has been pending for 3 weeks now i dont know what to do but its is taking for ever

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