My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

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  1. Anonymous
    2020-06-05T17:37:57+00:00

    Finally, after placing my order on 5/4/20 and the $$ withdrawn from my account, returned and withdrawn 3 more times, my limited edition controller was delivered on 6/4/20. Still with a pending status. There’s hope!

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  2. Anonymous
    2020-06-05T16:32:37+00:00

    Same problem. I bought the rechargable batteries and its been on pending for over a month now.

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  3. Anonymous
    2020-06-02T23:26:09+00:00

    They do this all time I think they need a bigger lawsuit then they already got microsoft the worse place to by anything through and they say there there for u thats a crack

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  4. Anonymous
    2020-06-02T13:58:12+00:00

    🙌🙌🙌 ive called so many times to cancel and theyve told me they cant cancel a “pending” order.

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  5. Anonymous
    2020-06-02T06:58:33+00:00

    U can cancel that order on the page if that's wat u want

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