My Microsoft Order is still Pending

Anonymous
2019-12-10T00:46:45+00:00

So i ordered a Surface laptop 3 on December 1st, and I know that is black Friday so there were probably a lot of orders but i would love to have some sort of reassurance that my item will be delivered on time. It's been stuck in pending literally since i hit purchase and it says that the estimated delivery date is Dec 12, but that's in three days, and i highly doubt it'll get here by then if it still hasn't shipped. I have a trip to go on a few days after it's supposed to arrive and it would be nice to have my new laptop for it.

Why doesn't Microsoft do better with the orders page? It should tell you if there's an issue or if it's sold out or if there's just a high volume of orders and that it may not arrive on time. I'd feel much better if it just gave me something, like Amazon does. 

Anyway, is there any way to find out the true status, more than just a lousy "pending"? And maybe a eay to ensure it gets here sooner, like pay a little extra?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

326 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-05-22T08:43:08+00:00

    Got my shipping notice today also. Sucks you had to wait an extra 3 weeks and will get it same time as others who ordered recently. Still its probably faster than waiting for EB or JB to get stock in.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-05-22T04:23:46+00:00

    Glad you finally got your shipping notice man. That means theres hope for the rest of us. Fingers crossed they can start ticking a few more orders off

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-05-21T20:40:21+00:00

    I ordered a couple Xbox One Play and Charge Kits. The order has been Pending for a week now. If I can get it somewhere else is there any way to cancel the pending order at the Microsoft Store? I can't find any option there to do it.

    Has anyone ordered and received the Xbox One Play and Charge Kit recently? If so how long did it take to get it?

    Was this answer helpful?

    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2020-05-21T17:10:22+00:00

    It depends on how lucky you are. Did you order it when it was out of stock?

    Was this answer helpful?

    0 comments