Your phone companion app error : "We can't connect to your phone"

Anonymous
2019-12-06T15:37:26+00:00

I have been getting this message since the 3rd.  I have tried the sync troubleshooting steps but they have not worked.

https://support.microsoft.com/en-us/help/4459358/windows-10-your-phone-app-help#troubleshooting

Windows for home | Windows 10 | Connect Phone and PC

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Anonymous
2020-02-10T16:23:27+00:00

I was finally able to fix this by going into the Shared experience settings in Windows 10

Click the start button and type Shared experiences and then open the setting. Toggle the On switch and see if that works. Even if the on switch is already on, toggle it off and then back on again and see if that fixes it. One thing to note is that you should probably only have My devices only in the dropdown menu.

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  1. Anonymous
    2021-06-17T13:45:48+00:00

    Same problem here nothing works to fix the issue... i tried everything suggested reply

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  2. Anonymous
    2021-04-05T17:09:17+00:00

    At last I got the phone screen to display on my PC !

    After many hours messing about, what worked for me was to log out of my local account on the PC and log back in directly with my Microsoft account - which I thought I has already done since I was logged in to my Outlook account with my Hotmail account, and to the Edge browser and indeed to the Your Phone app - but apparently not yet on a 'Networked' account on the PC !!

    So I used the Sign In section on the Start panel at the left of the main screen to sign back in again with the same Hotmail address but selecting 'Microsoft account' NOT local account - and bingo !  All bits of the Your Phone app now work !!  Although it did take quite a bit of perseverance with authorisation codes, QR codes and what not to get there. Phew !

    Of course I've also had to reconfigure my 'new' login account on the PC and for tidiness removed the old one. But all is grist to the mill as they say  . . ..

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  3. Anonymous
    2021-02-07T16:47:40+00:00

    To get out that "step" you need to go back a couple of screens on your phone and select the QR way of connecting (if you want), otherwise, just click on Done (if the correct email is shown as a method). Either way, it just hangs there (at 60%) for a few minutes and goes back to the original screen without any connection. Yes, deeply frustrating.

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  4. Anonymous
    2021-02-05T12:26:13+00:00

    What worked for me was turning off Killer Doubleshot Pro in the Killer Control Center

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