Automatic duplex printing no longer available on my HP Envy

Hi Brenda, 

Yes, My issues with duplex are resolved with HP 4650. 

if you read thru this entire thread, i think you’ll get enough info to help resolve the issue.  On my MS Word, I saw something like Print on both sides manually above the place where you select long edge or short edge for duplex.   My printer was Device Settings Used/connected and using a ‘WSD...’ PORT - setting up and selecting a new PORT with Standard TCP/IP using IPaddress of printer and disabling shared spooling - worked for me - I did have to update installable options(instructions in thread).  I did not need to uninstall and reinstall printer - just reconfigured w/TCP/IP and restarted MS word. 

 I still think a Win 10 install in fall 2019 messed up printer setup because it had been working fine until then.    I’m not a super techie but know enough to almost get myself in trouble!  The other folks on thread are the experts.  Thinking, This issue may be prevalent with HP printers from what i’ve read. 

Good Luck!

It might be worth uninstalling the printer driver and re-installing.

Press Windows key & X and then select Device Manager

Expand Imaging Devices

Right click the printer and select Uninstall

Restart

Are you logged in as an administrator?

You may need to open the printer properties as administrator.

Here's the report from sysinfo:

OS Name Microsoft Windows 10 Pro

Version 10.0.18363 Build 18363

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name CAPERCAILLE

System Manufacturer Dell Inc.

System Model XPS 13 9300

System Type x64-based PC

System SKU 096D

Processor Intel(R) Core(TM) i7-1065G7 CPU @ 1.30GHz, 1498 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date Dell Inc. 1.0.11, 2020-05-08

SMBIOS Version 3.1

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer Dell Inc.

BaseBoard Product 0WX9VX

BaseBoard Version A00

Platform Role Mobile

Secure Boot State On

PCR7 Configuration Elevation Required to View

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume1

Locale United States

Hardware Abstraction Layer Version = "10.0.18362.752"

User Name CAPERCAILLE\neosc

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.6 GB

Available Physical Memory 17.3 GB

Total Virtual Memory 36.3 GB

Available Virtual Memory 20.6 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection On

Virtualization-based security Not enabled

Device Encryption Support Elevation Required to View

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Press Windows key & X and then select Device Manager

Expand Imaging Devices

Right click the printer and select properties

Click on Driver tab

Note driver version and date

Download and install the latest firmware and drivers for the printer which can be found here https://support.hp.com/us-en/drivers/selfservic...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.