Windows 10 Update 1903 renames User fiolder

Anonymous
2019-06-15T18:14:21+00:00

After updating Windows 10 with Feature Update 1903

Users/User is renamed Users/User.000

and a new folder Users/User created with just a handful of files in it

So, for example, backup settings for Money are wrong.

How can this be fixed?

Windows for home | Windows 10 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

45 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-01-19T18:48:03+00:00

    For me the reason was having remains of a previous installation of Norton Power Eraser (NPE) already uninstalled years ago. In the newly created user.000 folder, I found a folder with a file "NPETraceSessionBoot.etl" which pointed me in the right direction.

    This file is a debug output written by Windows WMI at each startup, blocking the proper profile usage. This debug was enabled by NPE though a registry key. I disabled the debug output by deleting the "NPETraceSession" registry key and all sub keys at:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\WMI\Autologger\NPETraceSession]

    and also the NPE folder present at: [userdir]\AppDataLocal\NPE

    After this, the update worked seamless.

    Thank you! This process worked for me, since NPETraceSessionBoot.etl was the one file that was left in my original username folder after the 1909 upgrade attempt on Jan 17, 2020 created a username.000 profile.

    I called and reported this to Microsoft Support. The tech seemed very knowledgeable, and I was assured that a ticket was being created to release a patch for this problem as soon as possible. It seems like most other debug trace loggers that cause the username.000 problem have been dealt with, but they hadn't yet included the Norton Power Eraser one in their patches.

    Note that I left the detritus of my old Zune installation, files and registry keys, on my machine before upgrading to 1909. I used the latest version of the Windows 10 Update Assistant from the Microsoft Website, Windows10Upgrade9252.exe, on Jan 18, 2020. It was able to automatically delete the offending Zune files and trace logger registry keys, so the Zune .etl files did not cause a problem during upgrade. Microsoft has apparently dealt with the Zune issue.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-08-28T16:32:54+00:00

    I can confirm that I did the Rollback successfully (before I messed around with any Zune files) and it did seem to put EVERYTHING back to what it was before, with a fully working system.  It did restore the genuine old C:\Users\User folder.

    I then paused for a couple of days, decided to try removing Zune files etc., and re-performed the upgrade, successfully the second time.

    P.S. Is ANYONE from Microsoft watching this thread.  It would be nice to know what they think about this 'team of amateurs' trying to sort out their mess, and whether they are trying to do anything about it!!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2019-08-16T18:29:05+00:00

    Sorry for all the trouble. I should've mentioned is that I created a new user with admin rights, signed on with that account, went into the original user profile, did a search on Zune, and then deleted those files. At least I think I did. It was kind of late and I had been at it for hours. It seems those files are left over from either a Zune or Xbox-Zune software package, and are marked as being in use when the user logs on. Since they're in use, the user can't delete them. Glad to hear it worked.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. DaveM121 935.7K Reputation points Independent Advisor
    2019-06-15T19:13:59+00:00

    Hi David

    Before you do anything or move any files around

    Restart your PC 3 or 4 times, this will fix this issue a lot of the time . ..

    Otherwise:

    Please open Windows File Explorer

    Navigate to C:\Users

    Do you see two user folders that look like yours?

    Open those folders and check inside Pictures, Documents . . . etc. and see if your files are there

    If your files are there:

    Create a new user profile with Admin privileges

    Log into the new user profile

    Copy all your data from the old profile to the new profile (Documents Library, Pictures Library . . . etc.)

    If you still have not found your files, look for a Windows.old folder on your C Drive, expand that to open the users folder contained inside - check there for your files, icons . . .etc.

    If you do find your files . . . etc. there, copy them out as soon as possible as Windows will remove the Windows.old folder in time

    NOTE VERY IMPORTANT: Do Not copy your files into the Temporary profile you are currently in, when the situation is corrected, your files will be deleted with the Temporary Profile and will not be recoverable !!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2019-06-15T18:16:10+00:00

    Hi David

    My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

    You can follow the steps in the following article how to rename the User folder under C:\User

    https://www.groovypost.com/howto/change-account...

    See the section:

    'What about Your User Folder Name?'

    Information in the above link is sourced from a trusted Microsoft MVP blog.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments