Repeated crashes due to Netwtw06.sys failure

Anonymous
2019-09-02T04:53:47+00:00

My ASUS laptop downloaded and installed the latest Windows 10 updates (on August 31) after which my laptop crashes within 5-10 minutes of use. The stop code error message I get is PAGE_FAULT_IN_NONPAGED_AREA. What failed: Netwtw06.sys.

I collected my system information and DMP files here:

Log files from system crash

Can anyone help me?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-09-02T05:09:27+00:00

Hi,

NOTE : ALL with needing to update Netwtw06.sys should be sure to end up with version or later 21.80.2 (Avoid version 21.70.0 which can cause BSOD issues). The method below is the way to update to the latest version of Netwtw06.sys.

BugCheck 50, {ffffc8d37d50d700, 2, fffff8077cef27f3, 2}

Probably caused by : Netwtw06.sys ( Netwtw06+2f27f3 )

Netwtw06.sys is the Intel WiFi driver so first try updating that.

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker

http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en\_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

Let me know if that helps,

Rob

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  1. Anonymous
    2020-03-22T12:45:37+00:00

    I did not uninstall the old driver first. Just downloaded the exe file from Intel and ran it following the wizard prompts. After that I did this:

    Right click on the widows start button flag

    click Device Manager

    Click/expand Network Adapters

    Double Click on your wifi adapter

    (Mine is the 2nd on the list and says: Intel(R) Dual Band Wireless-AC 8265)

    Click Driver tab

    Look at your driver version

    Click Driver Details

    Click the one that ends in netwtw06sys and notice the version number

    Click Ok

    Back to the list select/single click Network Adapters

    On the top bar icons click Update Device Driver

    On the top bar icons click Scan for Hardware Changes

    The list should do a really quick refresh

    Then I restarted my comp and it was fixed.

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  2. Anonymous
    2020-03-22T05:13:59+00:00

    Hi! Thanks for such a quick reply. I followed your instructions and noticed that mine is 8260, but it says my driver version is actually still 20.50.0.5. The Intel website also says It will make it 21.70.0.3.  I uninstalled my old driver and installed this new one. When I opened up the .exe file, it claimed it was already at 21.70.0.3, and it also did not replace the uninstalled driver. Nothing happened, and the driver stayed uninstalled. I had it scan and it replaced it again with the driver of 20.50.0.5. After Restarting my computer, my driver version had not changed...

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  3. Anonymous
    2020-03-22T04:05:33+00:00

    Ok so I *think* I may have it fixed. Here's what I did:

    I still got the error this morning shortly after booting up. So I googled something about Intel wifi driver update windows 10 (thats probably not exactly what I searched but you get the idea)

    I found this page:

    https://downloadcenter.intel.com/download/29362?v=t

    You see right at the top it says

    The 21.70.0 package installs the Windows® 10 Wi-Fi drivers for the following Intel® Wireless Adapters:

    21.70.0.6 for AX201/AX200/9560/9260/9462/9461 (Only available in 64-bit version)

    20.70.16.4 for 8265/8260 (Only available in 64-bit version)

    19.51.27.1 for 7265(Rev. D)/3165/3168

    Ok so long story short you have to figure out what model number your wifi driver is. 

    Here's how to do that:

    In the bottom right of your task bar you see the wifi signal. Right Click that.

    Open Network & Internet Settings

    On the left select WiFi

    Click Hardware Properties

    Towards the bottom of the list you want to see Description (this is your model number--mine is 8265 so remember that Intel page I linked? Where it says the version I need for model 8265 is 20.70.16.4?)

    On the line after description it has your current Intel wifi driver version. Mine was NOT 20.70.16.4 even after the Intel Driver & Support Assistant said I was up to date. (My wifi driver version was stuck on 20.60.0.7)

    SO. Now I had to update the wifi driver for real this time. Go back to that Intel windows 10 wifi driver page:

    https://downloadcenter.intel.com/download/29362?v=t

    On the left hand side scroll to Available Downloads

    Download the appropriate type for your computer (32bit or 64 bit)

    Once it downloads, run it, follow the wizard prompts. Once it's finished restart your computer. 

    After it reboots right click the wifi icon in your task bar,

    Open Network & Internet Settings

    On the left select WiFi

    Click Hardware Properties

    Description line should now have the newest version for your driver model number (My version now finally says 20.70.16.4!!) It's been almost 12 hours and no crashes.

    Good Luck!!

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  4. Anonymous
    2020-03-20T17:41:04+00:00

    That page is about Graphics drivers and this thread is about WiFi drivers.

    If you have a problem with Intel Drivers and my advice on page one of this thread does not help then it would be best to work with Intel and/or your system motherboard maker. 

    If your issue is with graphics drivers or others that Intel's WiFi drivers then please start your own thread.

    Rob

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