Repeated crashes due to Netwtw06.sys failure

Anonymous
2019-09-02T04:53:47+00:00

My ASUS laptop downloaded and installed the latest Windows 10 updates (on August 31) after which my laptop crashes within 5-10 minutes of use. The stop code error message I get is PAGE_FAULT_IN_NONPAGED_AREA. What failed: Netwtw06.sys.

I collected my system information and DMP files here:

Log files from system crash

Can anyone help me?

Windows for home | Windows 10 | Devices and drivers

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Anonymous
2019-09-02T05:09:27+00:00

Hi,

NOTE : ALL with needing to update Netwtw06.sys should be sure to end up with version or later 21.80.2 (Avoid version 21.70.0 which can cause BSOD issues). The method below is the way to update to the latest version of Netwtw06.sys.

BugCheck 50, {ffffc8d37d50d700, 2, fffff8077cef27f3, 2}

Probably caused by : Netwtw06.sys ( Netwtw06+2f27f3 )

Netwtw06.sys is the Intel WiFi driver so first try updating that.

Intel Driver and Support Assistant <-- run this after checking with System/Motherboard Maker

http://www.intel.com/p/en\_US/support/detect?redirector\_count=1&

Intel Download Center

http://downloadcenter.intel.com/

Intel - Support

http://www.intel.com/p/en\_US/support

Intel - Forums

https://forums.intel.com/s/?language=en_US

Let me know if that helps,

Rob

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  1. Anonymous
    2020-03-20T12:53:38+00:00

    Rob, Hi again! So i found this page:

    https://www.intel.com/content/www/us/en/support/articles/000031275/graphics-drivers.html

    and did this:

    ![](https://learn-attachment.microsoft.com/api/attachments/56623f52-1629-43e9-8047-bb329d055081?platform=QnA

    and my ‘driver file details’ do not have ‘dch’ in the .inf file names. My computer has ‘amd’ in that spot. Heres a pic: 

    why is the Intel Driver & Support Assistant telling me to update the DCH driver if my computer is saying it has an AMD driver? Do I need to figure out how to update the AMD driver? Am I correct in understanding that driver us a graphics driver and not the wifi driver?

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  2. Anonymous
    2020-03-20T12:22:52+00:00

    Rob,

    Hi again! I googled that error and found this:

    https://www.intel.com/content/www/us/en/support/articles/000031755/graphics-drivers/graphics-for-8th-generation-intel-processors.html

    so I went through the steps and tried the Intel Driver & Support Assistant again. Its still telling me to update the DCH driver and after clicking install its still giving the same error. 

    Thanks in advance for any suggestions!

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  3. Anonymous
    2020-03-20T03:29:44+00:00

    Rob, I thought I had this fixed (6 whole hours without a crash) The error Im getting is also Netwtw06.sys

    I tried again to go to the Intel Driver & Support Assistant. It tells me the windows 10 DCH driver needs to be updated so I clicked “Install” and it will almost complete then throws an error. See attached. 

    Suggestions appreciated! This had been happening to my ASUS since July 2019. Best Buy already replaced the hard drive in August 2019 and it started back up with this same crash error on 12/26/19. I haven’t even owned this computer 18 months yet!

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  4. Anonymous
    2020-03-16T20:00:18+00:00

    Glad to be of help.

    Rob - SpiritX

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