Bluetooth Headset cannot be used as both headphones and speakers

We're in 2021 with almost 500 users that bothered to do a research and reach this forum/thread while the Bluetooth products are blamed, and thousands of other people complain as more and more people are switching to wireless devices. The issue is still here since over a decade. My wild guess would be that the problem is within the "Advanced" Audio Distribution Profile (A2DP).

My wife just bought Razer Kraken BT Kitty Edition headset, and as soon as she connects to discord or any other communication app on her laptop (MSI GP65), the sound quality drops to garbage. There's no cord, so it means no work around it without getting a separate mic (which loses the point of buying a good headset with a mic). We figured out that the "hands free" is the problem, and tried everything to make the stereo sound work with the "hands free" mic, but no luck.

So I'm just gonna complain over here after reading this thread and trying all the methods that "could" be a solution, and wait for an answer.

Just the thought that a $100+ headset that you bought have a $15 sounds quality when you want to communicate with other people and you can't get to use the whole value of the headset because of this kind of problem, is just absurd. Hope this gets more attention, blow up the internet, and will get fixed. 

For now we're probably gonna stick with the stereo sound, and laptop mic until Microsoft will address it. 

As many explained before me, to do that just to to Control Panel > Sound > Disable the "hands-free" devices in the Playback and Recording, and set the non-hands-free device (stereo for us) as default for just set it active in the application/software.  In the communication app, use the other microphone (laptop's mic in our case). Or you can disable the "hands free"/"telephony" option all along inside the device properties. Doing that will disable your headset's mic, but you'll have the original sound quality of the product.

Dear Carlos Gomez, 

I think Everyone knows that this is not how Bluetooth works. Since I know very well that my Bluetooth is supposed to be fine and working as good as new. Also then answer me, why does Bluetooth work properly on android and not on something so advanced like windows 10?

So, if it is not so important for the usage you can try this

bad-sound-through-bluetooth-headphones

Its really frustrating that Mic&Audio wont work together with a headset. Ive tried everything already. With multiple headsets and nothing works with W10

Same issue here. I tried to disable the headphone in Device Manager and leave only the headset but not luck.

The thing is that I can see how the level of the headset moves in Playback and I get weird noises.

I also have the same behaviour with the headphone enable in Device Manager.