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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Yep, it's broken again. It was working a few months ago but I just tried to download some pictures from my Olympic camera and it hung and then crashed, exactly as it did for over a year after this thread first reported the problem. I once again had to use file explorer to manually copy my photos onto my laptop. They've somehow managed to reintroduce the bug. Unbelievable.
I found kind of a solution that works for me sometimes. Scan your photos and when it frezees, just basically close the application wait for a while and open it and try scaning your photos again and again until it works.
Sometimes after closing the app, go to Windows Settings -> Applications -> scroll down to Microsoft Photos -> click it and click Advanced Settings
Under the Reset there are two options "Repair" and "Reset". Click "Repair" and try importing your photos again.
In my case after 5-7 try it worked.
My settings
Photos transfer to mac or pc "automatic"
I have over 20000 photos and videos
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Last week, I saw a Youtube video that showed something interesting..
Microsoft [Project Silica] is their breakthrough new way of storing information on glass..
A technical achievement capable of storage shelf life of a claimed thousand years..
Yet here we all are, in this thread, pretty much begging Microsoft to get off their ****
and help to fix an error/issue of theirs that is obviously effecting a large amount of users..
Huh.. 🤦♂️
I've had to resort to e-mailing photos from my phone to one of my e-mail addresses,
in which I can then open the e-mail and download the attached photos to my computer..
I thought we were in the year 2020?
Another thing.. with all apps closed, if I double click a photo icon to view it,
the photos app opens - wait - let me be more precise..
The photos app Tries To Open: The window pops up, however, it hangs and hangs..
I sit and stare at a solid black window while the app struggles to load..
Sometimes if I wait long enough, the app will load the photo into the viewer..
Other times, nothing but the black window until' I close it, and click the photo again..
Usually the 2nd or 3rd time I do that, the photo will open and can be viewed normally.
Unreal..
I can't even begin to wrap my mind around how ridiculous and unacceptable all of this is..
**Sigh**
Same problem here. I needed a picture from my phone and didn't have time to mess with this Microsoft/Apple mess - so I emailed the picture to myself and was able to save it from Outlook on my PC. It's definitely not a desired method - but it worked for just 2 pictures that I really needed. Hope this helps.
