Thank you so much! I tried all of the suggestions in the thread and nothing worked until your solution which went without a hitch.
Photos app freezes upon import / photo importing problems
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Anonymous
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Windows for home | Windows 10 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
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Anonymous
2020-02-04T09:10:01+00:00 -
Anonymous
2020-01-03T21:22:16+00:00 Common sense and process of elimination point to one thing -
Microsoft / Windows is the root of all our our problems here!
I'm writing this on 1/3/2020 and this issue has been persisting for over a month now..
Phone: Android Galaxy Note 8, PC: ASUS ROG / Windows 10 [All w/ newest updates]
*I've also tested this w/ a Galaxy S5 & S7 so we can rule out phones completely*
Initially, the PC stopped beeping / recognizing the phone when it was plugged in..
Finally, they would recognize each other, but, the "Photos" app wouldn't always pop up..
It was intermittent to say the least.. Now, after countless attempts at fixing things on my own,
the Photos app will launch, detect the phone, then the photos, but, when they're all found,
the Photos app will completely freeze and become unresponsive.
The task bar icon will disappear, and I'll have to open Task Manager to force-quit the app..
At this point, it's beyond annoying.. It's infuriating..
It's NOT an Apple-thing, It's NOT an Android-thing, This IS a Microsoft / Windows thing!!
Some of us actually rely on applications / features Working - when our jobs depend on it..
Our transfers/uploads are a lot more important than just cat and food pictures! *face palm*
Microsoft Really Needs To Fix This!!!!
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Anonymous
2020-01-01T22:16:45+00:00 For anyone still experiencing this issue, specifically when importing from an iOS device to Windows 10, go into your iPhone's settings;
Settings>Photos>Transfer to MAC or PC (At the bottom)
Make sure this setting is on 'Keep Originals'.
I was having an issue where the photos app would only import 1-3 photos successfully and then "something went wrong" would appear. Apparently there is a conflict between what the iOS device is trying to export the photo as when it's converting it and what the Windows 10 Photos app is expecting to import.
Hope this Helps!
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Anonymous
2019-12-22T19:53:18+00:00 Hey RoronoaZoro3, repeatedly doing the steps suggested, some how it worked for me. Thanks for giving relief at least for now.
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Anonymous
2019-11-25T05:11:31+00:00 Under "this PC or my computer", right click on "Apple iPhone" and click on "Import Pictures and Videos", this will bypass the "windows photos" app problem and will import your photos from the iphone.