100% its ridiculous , not even an apology or recognition of the inconvenience?? Any one know of a way to contact someone directly? i don't know who or how but can we take it further.
Photos app freezes upon import / photo importing problems
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Anonymous
Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Windows for home | Windows 10 | Connect Phone and PC
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
481 answers
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Anonymous
2020-06-08T21:24:59+00:00 -
Anonymous
2020-06-05T13:21:41+00:00 -Gabriela
Please advise. JennyRemfry
There is no advice. Microsoft isnt able to fix it so change to apple.
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Anonymous
2020-06-04T11:17:37+00:00 Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
I am trying to import photos from camera or memory card. it was successful briefly but has now frozen. Please advise. JennyRemfry
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Anonymous
2020-06-03T19:22:47+00:00 That's exactly where I right click - on the icon representing the camera I have just plugged in.
Depending on how I set a parameter on the camera itself, File Explorer either displays it as a camera or as an external file store. If I select the parameter value so it shows it as a file store I don't get the "import" option, but I can left click until I get to the individual files (which I can then manually transfer). If I select the parameter so it shows as a camera I do get the "import" option, but when I use it File Explorer searches for ages and then finally declares it can't find any photos or videos. Either way the workaround you describe does not work for me.
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Anonymous
2020-06-03T18:19:48+00:00 Except I don't see that. That option is not listed when I right click on the icon for my camera. Please don't assume that a workaround that works for you will work for everyone.
Hello BBPixel42
probably, you do not "right click" at the good place:
If you do not get**"Import Pictures and Videos"****, this is an other bug!**