Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2020-06-11T03:14:18+00:00

    Thanks for your reply and input.  However, in Windows 10 I found that by plugging in your iPhone first and then opening the folders list and then right-clicking on my phone icon, the drop down list has a choice to import photos and videos.  Click on that and follow the prompts.  It is Microsoft's new route to transfer photos from your mobile phone.

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  2. Anonymous
    2019-12-29T13:45:17+00:00

    I think we all now agree the problem seems to be with the windows photo app, not our phones. If you want to keep your sanity you need to import your photos to a folder without using this app, until Microsoft actually bother to fix it. Try this - its the only solution that worked for me, and it seems to have worked for many other people since I originally posted it back in November. Good luck!

    1. Plug your phone into your computer and give it a few minutes (you may have to unplug and plug it back in again if your computer can't read it).
    2. Click on your 'This PC' icon to show your devices and drives
    3. Right click on the phone device icon (mine was iphone)
    4. Select 'import pictures and videos'
    5. Select 'import all new pics'
    6. Click on 'more options'
    7. Choose the folders you want to save your photos and videos into (I did NOT save them in the windows photos or videos albums - I saved them on my D:Drive)
    8. Click on 'OK'
    9. Enter a name tag and then 'Import'

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  3. Anonymous
    2019-10-27T08:41:36+00:00

    I've had the same problem. Apparently there was not enough space on my iPhone for the Photos App to go from the freeze screen to the next screen where you select photos and videos to Upload to PC. Resolved by deleting heavy apps and videos from my iPhone that I did not need.

    Glad you had some success. But I don't think that is the problem of most here. I have 256GB with a2a GB free. If the process does not work with that amount of free storage then it has a serious problem.

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  4. Anonymous
    2019-10-25T03:44:03+00:00

    Workaround #2 worked for me - thanks, Alex

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  5. Anonymous
    2019-10-18T01:01:08+00:00

    Hello Greg,

    I'm so sorry for the late response, I've been incredibly busy with school so I had just now tried your suggestions. I regret to inform you that none of them worked. I had re-installed iTunes to get the Apple Mobile Device service that I had not had before but that didn't help. I just updated windows a couple minutes ago and to no avail. I've reset my iPhone again and my computer for good measure and nothing. I changed USB ports multiple times. I did everything you suggested above, but my problem still prevails. 

    I had attempted to move away from the photos app and instead try to retrieve the photos and videos from my apple device driver under "This PC." I finally saw my photos and videos, but upon attempting to open them, I was presented with this error.

    "Can't play. Please try again. If the problem continues, visit https://support.microsoft.com to check for guidance. 0x80070141"

    Even though my photos and videos are either JPEG, PNG, MOV or CR2 files, Windows refuses to open them. Now I'm just stuck.

    Again, sorry for the late response. I appreciate you taking the time to read my question in September.

    -Gabriela

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