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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for not solving this since September... I just tried this on Windows because it was the recommended way from apple. Now i do it on my linux maschines. MS and Windows is still a waste of time. Even a opensource community of a small product is solving problems faster...
Mine started when i went to IOS13 but at the same time microsoft brought out another update, so one of them broke it!
I did find that completely removing the photos app and re-installing worked once but then went back to freezing. I have other computers here that have never had my phone connected and tried them, laptop hung exactly the same and the other PC actually worked.
Glad to see it's not just me.
Using a shared onedrive now!
Please find a fix to this problem. I have tried all "fixes" mentioned above on four different computers with 3 separate phones and flashdrives but havent had successful imports. I have been trying to import pictures for forever now.
I tried this and mine still froze. I cancelled before it could freeze, then up at top right I clicked Import, it went to 889 images and freezes just like every other time. I am so incredibly frustrated and need a solve for this.
I have been battling this issue for over a week. Bought a new SD card because I thought that was the problem. Was starting to think something was wrong with my computer. This is extremely frustrating. I am a photographer, and I should just import to Lightroom, but I liked the photo app. I hope this feed ends with a solve.
