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Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.
-Gabriela
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
This just started happening to me too over the last week. Prior to this, I had no problems at all. It isn't that I have too many photos in storage either. I have tried everything to fix this problem, with no avail.
I am using a Samsung phone and Windows 10 on a laptop.
Tried that - did not work.
I had the same problem with my iPhone7. Disable the auto-lock on the iPhone (preventing it enters sleep mode) then it should work.
I've read through all the replies and tried everything. Nothing has worked! This is so frustrating. Microsoft, please fix this issue!!
11/9/19 This has been happening to me for over a week. Freezes when it finishes locating all the photos on my iphone.
