Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-08T22:25:32+00:00

    I went my camera on Explorer and hit import.  Hope that helps.

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  2. Anonymous
    2020-05-08T20:32:56+00:00

    You absolute legend. This worked for me. Thank you, I hope your week brings you many wonderful things :)

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  3. Anonymous
    2020-05-08T00:20:32+00:00

    Decided to sod the Photo app and use the Import function in windows explore and it worked after a few tweeks with the iphone settings!

    For anyone who would like to know. Go to Settings > Photos > scroll to bottom and change Transfer to PC to “Keep Originals” 

    then plug into computer, find iphone, right click- import photos and boom! Done!! 

    Super happy now! Sod you photos app! Hope this helps someone out

    YOU ARE A LEGEND! Just transferred all the photos (10,000) off my iPhone - previously these have been downloaded but I could not download the "new photos" of 500.

    I had to transfer all photos as new and not use sort function as it crashed, but the new photo import worked a treat.  The downside is I have to delete duplicates but then, have all my photos off my phone! Thank you to the power of 100.

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  4. Anonymous
    2020-05-07T13:23:27+00:00

    Absolutely!  If only I could afford a Mac I would not miss the incompetent monopoly they call Microsoft!!!

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  5. Anonymous
    2020-05-07T11:10:41+00:00

    This is no solution, there is no solution, microsoft isnt able to fix it.

    END OF THE STORY

    Agree. I'm past frustrated with this.  I tried it all, I reckon my hours wasted would pay for a Mac Computer to work properly with my iPhone. That would solve it!

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