Photos app freezes upon import / photo importing problems

Anonymous
2019-09-12T23:08:28+00:00

Hello, I was trying to import photos from my iPhone via charging cable and upon import the photo app freezes. I reset my phone and tried again and it worked for the first import but another problem is that I can only upload 3-4 videos at a time before the photos app says something went wrong and I have to start the whole process all over again. Because of this, when I go to import again it just freezes once it hits my total photo and video count. This problem has been persistent ever since I started uploading photos and videos this past year or two and it really hinders my progress. Thanks for any help.

-Gabriela

Windows for home | Windows 10 | Connect Phone and PC

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

481 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-04-02T08:59:41+00:00

    Thanks for posting this, worked a treat!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-24T01:32:49+00:00

    The solution on this website regarding change of the photo folder properties solved the issue for me: https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/

    Thanks, but which one? All those except perhaps the taking ownership of the Pictures folder are already mentioned here and mostly not worked.

    For me Fix-4 Take ownership of Picture folder worked. 

    TURN OFF DATA & WIFI THEN PROCEED WITH TRANSFER FROM IPHONE TO PC. Your welcome

    I tried this 4 times. Turned off Data, WIFI, and Bluetooth to no avail. I restarted phone and laptop and still nothing...  I WISH this worked. I have tried every solution on this string and still nothing.

    I spoke to Microsoft again and they keep saying it's a known issue, but they do not want to acknowledge this thread (which I've showed them when remotely logged in). At this point they are saying it's been escalated to a Tech 3. Keep you posted here.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-23T16:57:57+00:00

    The solution on this website regarding change of the photo folder properties solved the issue for me: https://thegeekpage.com/fix-photos-app-on-iphone-is-freezing-upon-importing-photos-from-windows-10/

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-03-14T16:48:51+00:00

    I've been working on a solution for days and believe I have it. Here is what to do...

    Importing Photos to Windows 10 PC (FIX)

    STEPS:

    1. Start PC or Restart (if on)
    2. Take the USB cord/cable (USB to iPhone) and only plug-in the USB to the USB port on PC. Do NOT plug-in iPhone yet.
    3. Open Photos APP
    4. Once Photos APP is open and ready – then plug-in iPhone. (You may have to ALLOW access to the PC and TRUST the PC).
    5. An “error” window may pop-up and say “Cannot connect device”. If so, click on “Close” … do not click “Try Again”
    6. Then look at upper right side of the Window (Photos APP Window), you should see tab for “Import”. Click Import and you also should see a small Blue dot over the icon for “From a USB Device” option. Choose “From a USB Device”
    7. Once Device pop up Window is up; click on “Apple iPhone” for option as the USB device. It is usually the 3^rd^ option
    8. Wait for the Photo Image to show [Looking for new photos and videos … XXXX items found so far]. Once the photos load, click on “Unselect All”

    …. Then choose Photos only by clicking on each photo manually (blue box/check). Don’t choose any Videos as they will have errors when importing. I usually do a Month at a time. Do not check the Month “Check Box” at the beginning of each set of monthly photos- the APP will crash again. You’ll have to choose your photos manually for each month.

    1. Click on “Import Settings” – choose by date, Day. Month), Check box if you want to Delete after Importing. Click “Done” when finished making your choices here.
    2. Now you are ready to import your Photos. Click “Import”
    3. Wait till ALL photos are done importing and deleted (if you chose that from step 9). A message in a banner across the top will pop up and say: “# items added to your collection. Show Them!”

    *WAIT til that message disappears. DO NOT CLICK ON THE “X” to close it out. This may take 30-60 seconds for this message banner to go away.

    1. Once that message is gone, the Photos App is ready for another import.
    2. Repeat Steps 6 – 11.

    Your Welcome!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-03-02T17:14:10+00:00

    I have the same issue but with a Google Pixel 2xl. It gets to a certain number of items found (in this case around 3000). I even tried it on a different laptop after a good 2 months or so and the problem still exists. It used to only get to 1600 or so and then freeze but now that figure is the only thing that has changed.

    It should be even easier for an android. Put your phone in USB memory card mode, then it will just act like a standard USB memory card.

    It’s iOS which is the tricky one.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments