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When I try to access the Microsoft Store I get Error Code: 0x80131500 CV: 0H5MOZaq8Uye8k8W
I've tried wsreset.exe- no success
I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success
I've tried to reset my region, language, and speech - no success
I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success
Ideas?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:
Possible Fix:
Search for "Internet Options"
Open the App
Select the "Advanced" Tab
Scroll to the Bottom of the List where you can see "Use SSL/TLS"
UN-Select SSL 3.0 and TLS 1.0 and 1.1
SELECT TLS 1.2 and (If Available) TLS 1.3
Click "Apply"
Click "OK"
Reboot Computer
YMMV
Good Luck!
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Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.
Please try the connection related troubleshooting steps here:
https://www.yourwindowsguide.com/2018/08/resolv...
Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.
Excellent solution it worked perfectly and quickly!
Perhaps this might be something to think about on an international laptop, but was definitely not what corrected my issue with Microsoft Store access. Best to go and check those pages and comments that myself and others posted about Internet Settings. I have this feature turned off on all my devices, it has never been on.
I haven't read through all 22 pages of replies, but in case it helps anyone else: as a result of AndyStrachan's post I investigated 'location privacy settings' on my (fairly new) Windows 10 laptop and discovered that they were quite restricted. I turned on location for the device, set a default location (and allowed a few more apps to access location). After a reboot I could download Apps from the Microsoft store.
