Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

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Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

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SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

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  1. Anonymous
    2021-07-12T18:37:29+00:00

    Thank you so much, it works

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    2 people found this answer helpful.
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  2. Anonymous
    2021-01-02T14:03:52+00:00

    I had this problem and nothing solved, but I found a solution that worked for me.

    reset the microsoft store to default and then put your network as public in network settings

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    2 people found this answer helpful.
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  3. Anonymous
    2020-08-04T19:49:30+00:00

    Ciao EEvan123,

    i'm not an advisory or whatever, I'm a user and I work as a system administrator.

    I had the same problem, I also tried everything found on internet without any success and my only remaining option was to reinstall windows 10 but I didn't want to.

    So after many tries I've found a solution that worked for me and I hope will work for you too (and for everyone will read this post).

    In my case the problem was caused by TLS certificates. I solved in this way:

    1 - click on START and type "Internet Options"

    2 - click on it and when a new windows will pop-up click on ADVANCED

    3 - scroll down till the end

    4 - Unflag "Use SSL 3.0",  "Use TLS 1.0", "Use TLS 1.1"

    5 - Flag "Use TLS 1.2", "Use TLS 1.3 (experimental)"

    6 - click on APPLY and then close the window

    Now cross the fingers and open Windows Store.

    Hope it helps. Good Luck!!

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    2 people found this answer helpful.
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