Microsoft Store Error Code: 0x80131500

Anonymous
2019-02-06T05:46:07+00:00

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

Windows for home | Windows 10 | Microsoft Store

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-04-18T17:51:49+00:00

Before you go through all of the Ultra-Geeky hassle (and possibly dangerous) methods above, try checking your Internet Security settings as outlined below:

Possible Fix:

Search for "Internet Options"

Open the App

Select the "Advanced" Tab

Scroll to the Bottom of the List where you can see "Use SSL/TLS"

UN-Select SSL 3.0 and TLS 1.0 and 1.1

SELECT TLS 1.2 and (If Available) TLS 1.3

Click "Apply"

Click "OK"

Reboot Computer

YMMV

Good Luck!

Was this answer helpful?

1100+ people found this answer helpful.
0 comments
Answer accepted by question author
SD - IA 178.9K Reputation points Independent Advisor
2019-02-06T06:13:52+00:00

Hi,
I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Please try the connection related troubleshooting steps here:

https://www.yourwindowsguide.com/2018/08/resolv...

Content on the above blog is written by a Microsoft MVP so it is safe. However do watch out for the ads.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

403 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2021-02-26T16:29:25+00:00

    Hey guys. If M Store wont open go to region settings in where you set your time etc in settings. change your region to US and it should work. if not try other region that may relate to you. In my case I live in Puerto Rico. But I had to change region from PR to US for M Store to work.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-02-25T09:24:03+00:00

    This worked for me:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_store/microsoft-store-code-0x80131500/2a18e5ff-5921-41cb-83bc-2f7d769507d8

    namely

    Make sure you've enabled required TLS 1.0, 1.1, 1.2 protocols:

    1. Press Windows Key + R and type inetcpl.cpl in the Run dialog box, to open Internet Properties.

    2. In Internet Properties window, switch to Advanced tab. Under Settings, scroll to Security heading. Beneath it, you need to enable these options:

    Use TLS 1.0

    Use TLS 1.1

    Use TLS 1.2

    Note: Uncheck Use SSL 3.0

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-02-24T22:50:25+00:00

    after months of trying, thank God i came across this post, one of the simplest methods ever, thank you so much i really struggled.

    Was this answer helpful?

    0 comments