Microsoft Store Error Code: 0x80131500

1 - click on STARTand type "Internet Options"

2 - click on it and when a new window will pop-up click on ADVANCED

3 - scroll down till the end

4 – Unflag (EMPTY BOX)"Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1" UNFLAG THEM ALL

5 - Flag (Check Box)"Use TLS 1.2", "Use TLS 1.3 (experimental)"

6 - click on APPLYand then close the window

7 – RESTART the Computer then check to make sure the settings are correct.  There IS software that can change these back to the WRONG settings on reboot, so verify this step when starting your PC.

that is probably gonna work for you as it worked for everyone I know with this error

When I try to access the Microsoft Store I get Error Code: 0x80131500     CV: 0H5MOZaq8Uye8k8W

I've tried wsreset.exe- no success

I've tried https://support.microsoft.com/en-us/help/4027498/microsoft-store-fix-problems-with-apps - no success

I've tried to reset my region, language, and speech - no success

I've deleted the contents of the download directory and the datastore directory in c:\windows\softwaredistribution - no success

Ideas?

i does not work

There are so many causes of this Error Code, and they seem to be tied to Network Protocol Permissions and allowing two-way travel of information by programs.  Here is an updated list of those things that need to be checked and changed, in most cases these work.

Microsoft Store Error0x80131500 (Store will not load and is unable to download apps)

Not sure if you are still having trouble, with 30 pages of stuff to do this is frustrating for sure.  I tried most all of them with no success, but finally did resolve the issue.  Here are the suggestions that do work.

Step 1:

Windows Services:

Click / Select:   The Windows Search Bar in the Lower Left Corner of your Desktop

Type:  Internet Options (type Internet Options in the Windows Search Bar)

Select:  Advanced Tab (it is on the far-right side upper tab of the window that opens).

There you will have a very big menu of items to check for your particular internet connections. 

Ensure all the following Windows "Services" are running and they are set toAutomatic.

·        Computer Browser

·        DHCP Client

·        DNS Client

·        Network Location Awareness

·        Function Discovery Resource Publication

·        Plug and Play

·        SSDP Discovery

·        Storage Server

·        Server

·        UPnP Device Host

·        TCP/IP NetBIOS Helper

·        Workstation

Please follow the steps outlined below this list for instructions on how to make changes if needed. 

Restart: Restart the Computer, bring up Windows Services again and Double check your work.  

Step 2:

SSL and TLS Certificates /Protocol Changes

So, after many tries, I've found a solution that worked for me and I hope will work for you too (and for everyone will read this post).

In my case the problemwas caused by TLS certificates. I solved in this way:

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1 - click on STARTand type "Internet Options"

2 - click on it and when a new window will pop-up click on ADVANCED

3 - scroll down till the end

4 – Unflag (EMPTYBOX)"Use SSL 3.0", "Use TLS 1.0","Use TLS 1.1" UNFLAG THEM ALL

5 - Flag (CheckBox)"Use TLS 1.2", "Use TLS1.3 (experimental)"

6 - click on APPLYand then close the window

7 – RESTART the Computer then check to make sure the settings are correct.  There IS software that can change these back to the WRONG settings on reboot, so verify this step when starting your PC.

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Step 3:

Windows Defender (Windows Firewall and your PC Protection)

Note:  This advice is a bittricky, as it sounds like bad advice, but you can do this carefully.

Windows Defender has full control unless you have some kind ofadded protection like Norton.  I triedturning off my Norton Protection and it did NOT fix the Windows Store Error80131500.  If you do, you will need tocheck, modify, or temporarily turn off this protection.

Actions:

In the Lower Left Windows Search Bar Type:  Defender

The “Windows Defender with Advanced Security” App will beshown.  Choose Run as Administrator ifyou can.

You will see the Windows Defender the current settings.  Read through these to see what is on and theitems Windows Defender is controlling. For my PC’s this is shown:

Windows Defender Firewall is ON (Green Checked Shield)

Inbound connections that do not match a rule are blocked is OFF(Red Circle with line through it)

Outbound connections that do not match a rule are allowed is ON

These settings are the same for Private Profile is Active andPublic Profile

You can also click on the Blue “Windows Defender FirewallProperties” here you should see:

Firewall State:  ON

Inbound connections:  Block

Outbound connections:  Allow

Click on the Private Profile and Public Profile Tabs.  The selections should be the same.

In the Left Tab Choose:  Inbound Rules

You may need to scroll down in all the rules to see a GREENCHECKED @Microsoft WindowsStore_12004.1001.1.0_x64…..

This should have Profile: All, Enabled: Yes, Action:  Allow, Program:  Any, Location:  Any

Scroll this to the right to see the Allowed Users and otherinformation

In the “Windows Defender with Advanced Security” App

In the Left Tab Choose: Outbound Rules

You may need to scroll downin all the rules to see a GREEN CHECKED @MicrosoftWindowsStore_12004.1001.1.0_x64…..

This should have Profile: All, Enabled: Yes, Action:  Allow, Program:  Any, Location:  Any

Scroll this to the right to see the Allowed Users and otherinformation

If you DO NOT see these entries you can take these actions:

In the Windows Defender Firewall with Advanced Security App

Choose:  Action Tab (upperleft)

Choose:  Restore DefaultProperties

A Warning Screen will appear asking if you are sure

Choose:  YES

Enter

The Settings will return to Default Settings.  This will make changes to those settings youjust checked, you can review them to see if anything changed.

A last thought:  You can“TURN OFF” Microsoft Defender for diagnostic purposes and then see if MicrosoftStore Error 80131500 is gone.  From theWindows Defender Firewall Properties window choose:

Firewall State:  Arrow downand Select OFF

Choose:  OK

Restart Computer (Recommended)

Step 4:

EthernetSettings:

Type "Ethernet settings" in the Windows Search bar.

Then select "Change adapter options" under Relatedsetting.

Right click on whichever network you are currently connected tothen select "properties". A window will pop up.

Under the "Networking" tab of that window, select"Internet Protocol Version 4 (TCP / Pv4) and select properties. Anotherwindow will pop up.

In the bottom half of this window, select "Use the followingDNS server addresses".

Insert 8 . 8 . 8 . 8 in the Preferred DNS section and 8 . 8 . 4 .4 in the Alternate section. Then select Ok and close all the windows.

Launch Microsoft Store and see if it works.

If it still doesn’t, you may need to restart your PC and relaunchit.

If the above method was unsuccessful, another method youcan try is using a VPN program like Cyberghost or Others.

Step 5:

Location Privacy Settings:

Type:  LocationPrivacy Settings (in the Windows Search Bar)

Right Click on the App itbrings up

Select:  Location (ifit does on open the App)

Click / Set:  AllowApps to Access Your Location to ON

Set / Enter:  EnterYour DEFAULT LOCATION

****Note:  Something to think about if you travel in different countries with a Laptop.  Many have found this is the reason they are unable to Download from Microsoft Store.  SEE STEP 6.

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Step 6:

Adding Microsoft Store to the“Safe Program” List

The items in black below (Bob'sstuff) you should do also.  Be sure to read his suggestionscarefully.  Some people have had trouble if their Internet (usuallyoffice) is running WLAN.  To see if you are on a WLAN.  Click theWindows Symbol lower left, then select Network and Internet.  In this window you MAY see WLAN on the Left Side Bar menu.  You may just see Wireless.  They are similar but different.  If you have WLAN you will need to go to the section where you add programs (addresses) that are safe.  I believe Microsoft Store is www.windows.com.  might be different.  Add it to the list.  Possible that your IT Admin has this locked.

Step7:

Set /Change Region Code:

Setting the Region Code is very important.  This is usually set to the Country where the Windows License was first started.  You must set this to the country you are in now

Type: Region in the Lower Left Windows Search Bar

Should bring up the Region Settings App.

Change to the Region you are in.  Make a mental note of the setting you find.  This could be your problem all along.

Check Date, Time and Year while you are there and make sure they are right.

Apply the Change

Reboot the PC

Check Microsoft Store to see if brings up Apps to use

Step 8:

Check / Change Proxy Server:

This was added from a user who said it fixed the Microsoft Store Error.

Click:  The Windows Icon in the Lower Left Corner.

Click into:  The Windows Search Bar (should be shown in the Lower Left Corner)

Type:  PROXY

Select / Click on:  Change Proxy Settings – This will bring up the Change Proxy Settings Window / App

Make sure all Automatic and Manual Proxy Selections are turned:  OFF

If you make changes Select:  SAVE

Select / Complete:  RESTART of your Computer

Step 9:

Additional Possible Cause (from a Post around Page 23):

One person who posted stated he had to do an ESD (Electronic Software Delivery) of Windows to correct this error.  This would be a last-ditch effort as it is a complete removal of the Operating System and then some.  This perhaps may address the issue. 

When installing Windows, you will get to choose a number of options as to which disk and Windows Format to use.  The GUID Partition Table (GPT) was introduced as part of the Unified Extensible Firmware Interface (UEFI) initiative. GPT provides a more flexible mechanism for partitioning disks than the older Master Boot Record (MBR) partitioning scheme that was common to PCs.  I believe the GPT (GUID) is the way to go if it is offered.