Virtual Agent
Hello Martin!
Settings in Windows 10
Here's some info about settings for Windows Update. If you need help with something else, enter your question and I'll try to find the best answer for
you.
Get the latest updates for Windows
Troubleshoot Windows Update
Schedule or pause updates in Windows
stop sending me windows updates
Schedule a restart or pause updates in Windows 10
Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing the update, your device will need
to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time:
Select the
Start button, then select Settings
> Update & security > Windows Update .
Select
Schedule the restart and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using your PC. Learn about active hours for Windows 10
If you’re using Windows 10 Pro or Windows 10 Enterprise, you can choose to temporarily pause updates from being downloaded and installed:
Select the
Start button, then select
Settings > Update & security
> Windows Update . Under Update settings, select Advanced options.
Turn on
Pause updates. Note: After a certain amount of time, or after canceling a pause, you'll need to install the latest updates before you can pause updates again.
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Manoj Kumar V has joined the chat
Microsoft Answer Tech
Thank you for contacting Microsoft Support. I am Manoj Kumar V. How can I help you today?
Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To
ensure the best support experience, please stay active in this chat window.
Hi Martin, how are you doing today?
Hi totally sick of Microsoft Updates please desist sending them to me
https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/
I understand you need assistance with stopping updates to your PC, am I right?
YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADRESS THAT I CAN BLOCK IN MY ROUTER
YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER
Martin, as we are from Microsoft consumer level 1 I can help you stop the updates to your PC, but we are not trained on the router, address, for further
assistance you can post the feedback on feedback hub, it will directly reach our developer department, they will check and issue ad contact you.
WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU JHHAVE TRIED NUMEROUS
OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER
I HAVE POSTED FEEDBACK ON HUB IT IS JUST IGNORED
I WAS GIVEN A TELEPHONE NUMBER LAST TIME WHICH DOES NOT RING
FOR YOUR ROUTER SUPPORT IN THE USA AND A WEBSITE WHICH WAS NOT AVAILABLE PROVIDIDNG 404
WELL I HAVE ASKED MULTIPLE TIMES TO DESTIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS
OPERATIONS TO STOP UPDATES ALL WHICH ARE REINSTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER
WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS
OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER
I understand you need a router port and address to block the updates in your router, but you contacting the department which are not trained on the
issue.
WELL I HAVE ASKED MULTIPLE TIMES TO DESIST AND STOP SENDING THESE FILES TO MY COMPUTER. YOU HAVE TRIED NUMEROUS
OPERATIONS TO STOP UPDATES ALL WHICH ARE REINTRODUCED WHEN MICROSOFT OFFICE HAS TO REPAIR ITSELF. YES, PLEASE DESIST SENDING ME THESE UPDATES AND PROVIDE A ROUTER PORT AND ADDRESS THAT I CAN BLOCK IN MY ROUTER.
Posting the same issue multiple times on chat, we are not going to get the resolution as are from Microsoft support consumer level 1 we are not trained
on it.
https://answers.microsoft.com/en-us/windows/forum/all/why-is-microsoft-providing-wrong-codebase-updates/e17ec366-b33c-4c89-b6be-5a8668cbb837?page=4
I have posted your comments as you have seen as this is public and extremely unhelpful and forms the start of
a legal case I am creating on your system.
As you seem intent in wasting my time contacting you and deleting these useless files which you have no permission
to place there on my hard drives
You may be called a s a witness in any legal proceedings .
As I have informed you that we are trained only on Windows download install and activate issues only we are not aware of ports, address and servers,
we have a professional support where they can guide you for fix the issue, here is the contact number: +91 800 396 4900
+91 800 936 -4900, contact any of the number ad check.
*and
This is unhelpful I am in England and you are providing contact information outside of this country’s jurisdiction.
Please provide proper support
Check this contact number:Phone: (+44) 0344 800 2400
You have had over a month to be trained on this information which I asked for last time
I have a log of that chat
As do you
2019-04-10 - chat with Reneee L
2019-02-27 Microsoft Chat
How then can you not be trained with information you have been made available of?
in February and April ?
These problems started in January 2019
I am awaiting a response
I have informed you my support boundary and I am discussing the issue with my supervisor, allow me 2-3 minutes while I provide you the right place to
reach for the best outcome of the issue.
I suggest you contact the telephone number that you have given me and provide an outcome from them whilst I hold
Sure.
Thank you
I am sorry the delay.
That's fine I am holding
Please make them aware that I understand that your Microsoft Enterprise server can block Microsoft Updates therefore
it must have information in regard to port address and port number to be able to remove these updates from a network of computers attached to its domain.
Can you also ask them to explain why this is not in knowledge base article?
Martin, we are trained only on Windows 10 home and pro edition only, enterprise and domain related issue are been trained with Professional support.
Check this link:https://privacy.microsoft.com/en-US/privacy-questions?ln=EN-US
Select the last option " I have a privacy question or concern".
Post your issue.
I am afraid that is not very helpful
is that the information given as an outcome?
it says:
I want to unsubscribe, or customize the promotional emails and newsletters I receive from Microsoft I have a
concern about Bing search results related to me I have a concern about advertisements on Microsoft sites I want to contact Microsoft’s Data Protection Officer I want to make a request regarding my personal data I have another privacy question
This all seems not relevant
Select the last option and check.
I am then asked What product does your privacy question relate to? What country do you reside in? Please provide
a detailed summary of your privacy question Your email address We will use this to contact you if needed Please solve the captcha and submit the form
I am not sure how this relates to the information I am expecting as an outcome
As the issue is not in our support boundary, I had provided you all the possible information whom to reach for the issue to get resolved, as you have
contact them previously and did not find any answer, posting the issue on feedback hub is the only option, which will reach the developer and they collide the information and try to fix it on next update.
I am sorry for the inconvenience caused.
Is this the only information given to you on the telephone support number you agreed to telephone on my behalf
to obtain an outcome?
I had contacted my supervisor and he had provided the link to give you.
Please contact the telephone number which you have provided as you agreed to do in relation with my concern and
provide an outcome I will hold.
I wish I could do that, as we are from chat support team, we do not have the access to call anybody.
Then you are unable to contact the department you informed that would have an outcome to resolve these problems.
How is your supervisor trained and to what level support do they hold? Why is he or she providing irrelevant information which is to do with intellectual property rights? I have informed you that your windows server can block these updates. Why can you then
not provide the information this uses to block these updates?
Please ask your supervisor to make this telephone call on the number you provided and provide and outcome as
you promised you would provide?
As you told you earlier we are not trained on it, you have to contact the number which I have provided you earlier.
Your supervisor must be trained on this
?
Well how can I contact this number when it appears neither yourself or your supervisor can contact them
Even my supervisor is trained on consumer level support only, that is Windows download install and activate.
are you not providing an uncontactable solution and a lack of outcome?
You promised me an outcome
the only outcome you seem to provide me is that you are not trained
Am I not contacting a support network for windows updates?
As you already provided you the contact number, please contact them they will help you further.
I have already.
Please provide the outcome you promised
Check this contact number: Phone: (+44) 0344 800 2400
please provide the outcome from the usa number you provided.
As the uk support line is not available
and did nothing the last time I telephoned
I did not promise, I told you initial part of the chat, my support boundary and will direct you the right department to reach the support.
As you are contacting UK support, it will be closed for the day.
Then why are you not providing me with a proper outcome
Please contact them on Monday, they will help you.
Why are you not providing me a proper outcome
Since we are not trained on the issue, I cannot provide you the right outcome.
They were contacted last month and ignored the problem
Are you not windows update support chat ?
If you are can you explain why you are operating a support network which has no training?
I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained
on the issue is now not available as you have tried reaching them.
Why are you not providing me an outcome for windows update problems?
?
For that reason we have a dedicated team, where they can help you with the issue.
You have repeated to me you have no formal training. Despite advising you that I have contacted you about these
issues in February and April 2019. Is it not expected that then you would be fully versed with an outcome?
To fix the issue which are requesting, I am not the right person. we have the right team who can help you.
What is the point of operating a windows support network for windows update problems with out any formal training
Here is the contact number: (+44) 0344 800 2400
Please contact the usa number you provided and provide an outcome
As you have contacted chat support, you have contact them and we are not have access to call.
+91 800 396 4900
it is your remit to provide an outcome
This has not been provided you are in breach of your service agreement!
As I mentioned it is not under my support boundary.
Would you like me to provide a copy of this transcription on anwers.microsoft.com
As I have previously informed that I am
not trained on the issue, then please.
then why can you not transfer this chat to someone who is?
There is no chat team for this issue, you have to call them contact number which I have provided you.
How can there be no chat team for this issue of Microsoft Update when the page is accessed from Microsoft Update
to invoke this chat?
There is only phone support for this issue and no chat support.
I asked you to provide an outcome from the number you originally provided which you have stated you and neither
your supervisor can contact.
how am I supposed to contact something you cannot reach
?
As you have contacted chat support we do not have the option to call.
but then as you have told me that neither you or your supervisor can contact this first number how can I reach
them and gain an outcome you promised earlier?
As you have contacted chat support, you have contact them and we are not have access to call.
(+44) 0344 800 2400
You have no access to this number so then how can I have any access
I already informed you several times on chat, my support boundary that we are not trained on the server or host IP address, the team which are trained
on the issue is now not available as you have tried reaching them.
You first provided me with the number
Manoj Kumar V End Chat
Hello Martin!
Settings in Windows 10
Here's some info about settings for Windows Update. If you need help with something else, enter your question
and I'll try to find the best answer for you.
Get the latest updates for Windows
Troubleshoot Windows Update
Schedule or pause updates in Windows
stop sending me windows updates
Schedule a restart or pause updates in Windows 10
Windows 10 automatically downloads and installs updates to make sure your device is up to date. To finish installing
the update, your device will need to restart. If you're asked to restart your device while you're busy using it, you can schedule the restart for a more convenient time: Select the Start button, then select Settings > Update & security > Windows Update
. Select Schedule the restart and choose a time that's convenient for you. Note: You can set active hours to make sure automatic restarts for updates only happen when you're not using
Since it is chat support, we do have any phone to make a call, since you have phone call them and reach them.
Martin, our conversation is not going to end it will keep on repeating without the outcome you are waiting, unless you the reach the right department.
I asked you to contact this number in the first message you gave me
We do not have the option.
I asked you to contact the number in the first message you sent me
Why have you disabled m option to copy this chat
Why have you disabled my option to copy this chat
?
You can use Ctrl C and Ctrl V to copy the chat in either notepad or Word.
It has been disabled
May be you are not doing right.
We do not have access to make such changes to the chat from your end.
from right clicking
This is ridiculous
It seems you have no training no access to anything no communications with Microsoft on the numbers you want
me to call and are providing no outcome
This is ridiculous
Chat ended
Manoj Kumar V has left the chat
Microsoft Answer Tech
We appreciate your feedback
Thanks for your feedback!
Thanks for contacting Microsoft support. Let me know if there's anything else I can do to help.
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