You Phone/Companion Connection-Link

Anonymous
2018-12-14T09:58:33+00:00

hi I want to connect my android device to my hp windows 10 pro using the "You Phone' and " Phone Companion" but there is is know connection even though they are both connected to a WIFI hotspot from another device. My android is stuck in a loop saying " We're checking one more thing on your PC before we ask for a final permission, while my PC stuck on" We need permission to connect and access data onyour phone. Please check your phone and tap allow."

Windows for home | Windows 10 | Connect Phone and PC

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  1. Anonymous
    2021-04-17T06:33:18+00:00

    I got solution. It is very easy. 

    Go to mobile settings▶Apps▶Your Phone companion▶clear data

    After this,  Open app in PC first and then Android mobile.

    Do appropriate steps and your app will work fine.

    Not necessarily to connect via Wi-Fi router.

    Problem not solved, then reply here.

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  2. Anonymous
    2021-04-10T17:10:16+00:00

    I don't have "Restrict network" button on my Note 10...

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  3. Anonymous
    2020-12-27T22:05:39+00:00

    hi I want to connect my android device to my hp windows 10 pro using the "You Phone' and " Phone Companion" but there is is know connection even though they are both connected to a WIFI hotspot from another device. My android is stuck in a loop saying " We're checking one more thing on your PC before we ask for a final permission, while my PC stuck on" We need permission to connect and access data onyour phone. Please check your phone and tap allow."

    Nothing works. Horrible software!

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  4. Anonymous
    2020-01-26T05:41:36+00:00

    Used an abridged version of this advice and did: (have a Note 9 Phone)

    1- On my Android:

    Settings / Apps / Opened Your Phone Companion / Storage / Clear Data & Cache (accept yes if it asks) / Close Settings

    (I did not uninstall the App on my phone and re-install it)

    2- On my PC:

    in search on the bottom left, put in "programs" and choose: Add or Remove Programs

    search for Your Phone (I did not have the option to uninstall)

    Choose Advanced Options

    Choose Repair (it puts a check mark that it is done)

    Choose Reset (it puts a check mark that it is done)

    Choose Terminate (it gives a warning it will disconnect everything, but that is good...that is what you want it to do...clear it all)

    Close this.

    3- Start the process again on the phone and the PC app with the software and it worked!

    Thanks Gilles G! :=)

    2 more notes:

    a) I had my mobile phone on wifi to be on the same network as my PC when they connected.

    b) After it worked and they were connected, in order to NOT Have to have my phone on WIFI any longer to sync, I did:

    On Your Phone App on your mobile phone

    Go into:

    Settings

    Sync over mobile data

    turn that to ON

    then back out.

    now you do not have to be on Wifi any longer to sync!

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  5. Anonymous
    2019-08-04T16:34:35+00:00

    Same issue. Your Phone stopped working I believe after the last Windows update. 

    Does anybody have the same issue since the last update?

    (I have a Xiaomi Redmi Note 6 Pro with Android Pie and my desktop is on W10 1903 18362.267)

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