‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-05-20T21:17:45+00:00

    This is ridiculous. Why should we have to go through hell just to install a game we've paid for? I have been lookin for solutions and I've found that this has been an issue for years and it all involves Microsoft trash store. It's obvious Microsoft doesn't care and is quick to take your money knowing they have no answers or refunds.

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  2. Anonymous
    2021-01-25T23:36:19+00:00

    The Microsoft support is worthless. I see at least 6 pages of people begging for help with the same problem. This is the only answer in 6 pages, from an MVP and it provides no help. It is a waste of time to contact the support link given in this reply. I have the exact same issue, and now realize I am on my own. This has been an ongoing problem for years, and no fix. Thanks to all who have given solutions that worked for them. I have tried them all and none have worked for me. Once again Microsoft support does not exist, but you did not need me to tell you that.

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  4. Anonymous
    2018-12-28T20:40:22+00:00

    Hi Maggie. I'm Greg, an installation specialist and 9 year Windows MVP, here to help you.

    See fixes working here:

    It looks like you don't have any applicable devices linked to your

    Game Pass install probs

    Did you go into your MS account from which the game was purchased and confirm that the Lenovo laptop is listed as a linked Device? Sometimes with more than on e MS account a device will be linked to another account and not the one the game is registered with. Confirm that first.

    If it's clearly linked to the same account you bought the game with, then I'd contact Store support here: https://support.microsoft.com/en-us/help/28808/...

    I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

    ______________________________________________

    Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

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  5. Anonymous
    2021-01-24T01:48:22+00:00

    Same problem here. I bought Minecraft on my PC, and it says "No applicable devices linked to Microsoft account" when I try to install. 

    If I click on "Get more info on your device list" it shows three linked devices (xbox, pc, and laptop) all displaying "No issues found".

    If I click on "Microsoft Store device management", it shows all three devices linked to the store (3 devices of limit of 10).

    I also checked the XBox App on my laptop, but there is nothing listed under "Games I own". I double-checked and my xbox live account is linked to my windows account properly.

    I bought a game, and I'd like to play it. Why is this process a nightmare?

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