‘No applicable devices linked to Microsoft account’

Anonymous
2018-12-28T20:04:24+00:00

i have been trying to download sims 4 on my windows 10 lenovo. It says ‘you own this game’ and gives me the option to ‘install on my devices’ however when i click this, it tells me i dont have any applicable devices linked to my microsoft account. I do have a microsoft account and it is linked to my windows 10 laptop. Is this an issue with windows 10? It was very expensive so i therefore expect to get my moneysworth. Do i need am Xbox account? Is that the issue? Very frustrated i just wanted the sims and have discovered that many people have the same issue. Help me microsoft!

Windows for home | Windows 10 | Gaming

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  1. Anonymous
    2020-11-03T11:04:05+00:00

    Hi Greg, I have an issue. I clicked on the free trial of Minecraft but when i went on the page it said the same error, I even logged on two of my devices but still the same message please reach out to me when you have time

    Regards, Mikael

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  3. Anonymous
    2020-09-13T05:14:47+00:00

    Disclaimer: I don't know if this will help your situation, but here is what worked for my situation trying to install Flight Simulator 2020. (Your symptoms sounded very similar although you were trying to install Peacock.) Whether it works for you, is anyone's guess. Proceed at your own risk.

    In my case I am running Windows 10 Home Edition on a regular desktop PC.

    I reset the Microsoft Store cache, which involved only Step 4 in the following article:

    https://support.microsoft.com/en-us/help/4027338/microsoft-store-does-not-launch 

    Here is Step 4:

    Thus to reset the Microsoft Store cache, I pressed the Windows Logo Key  + R to open the Run dialog box, typed wsreset.exe, and then pressed the Enter key.

    • Note: A blank Command Prompt window opens, and after about ten seconds the window closes and Microsoft Store opens automatically.

    For good measure, I rebooted the PC afterward.

    Then, I opened Microsoft Store. clicked the Ellipses button (three dots) in the upper right corner.

    From the list, I selected My Library.

    On the My Library page, I navigated to the app on the list that I was trying to install. I don't recall the button name, but it might have been Install or Launch. Anyway, I clicked that button and installation finally started.

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  4. Anonymous
    2020-09-09T20:24:13+00:00

    Nothing is needed.

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  5. Anonymous
    2020-09-09T20:08:18+00:00

    All I wanted to do was install Peacock, which is free....  same message.  I'll watch it on my phone as I don't want to have to jump through hoops to figure this out...   Such a simple thing, made so difficult.

    OK. What now?

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